Nokia’s Quick Social Media Crisis Management for F-Bomb Tweet

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, reputation management, social media, social media crisis management, social media reputation management, Twitter Leave a Comment

What would you do in this situation? It seems not a day goes by where some organization or another isn’t doing crisis management for a social media mishap. Nokia New Zealand’s Twitter account was the victim of a strange incident recently where a single post with the words, “Fuck you” …

Crisis Management Musts: The Doubting Thomas

Erik Bernstein crisis avoidance, crisis communication, crisis communications, crisis management, Crisis Prevention, crisis public relations, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

A healthy dose of doubt will stop many crises before they start It feels great to have everybody agreeing with you constantly…until those yes men nod their heads to a decision that lands your organization in ruins. When you’re talking crisis management musts, the doubting Thomas is one man you …

“No More Free Shots” – Walmart’s Social Media Crisis Management Policy

Erik Bernstein crisis management, Crisis Prevention, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, social media reputation management Leave a Comment

The retail behemoth is taking on negative social media sentiment Even organizations that have embraced social media are still unsure as to how to best cope with negative comments online. While it’s commonly accepted that you can ignore those who are simply out bash you, or troll, what happens when …

Crisis Management Quotables…on Body Language

Erik Bernstein crisis communications, crisis management, crisis management quotables, crisis public relations, Erik Bernstein, Jonathan Bernstein, media crisis management, media relations, media training, PR, public relations, reputation management Leave a Comment

Your voice isn’t the only thing that speaks when it comes to crisis communications While the words you choose certainly do matter when it comes to crisis communication, the way you hold yourself, your facial expressions, appearance, even what color tie you choose, all make a drastic difference in how …

Tesla’s New Crisis Management Tactic as NHTSA Launches Investigation

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

[Editor’s note: Reader Kim May pointed us to this story of the latest crisis management tactic being employed by Tesla Motors as it fights for acceptance among regulators and the public.] Electric carmaker Tesla Motors has been under (pardon the pun) fire since YouTube video of one of its vehicles …

JPMorgan’s Social Media Crisis Management #Fail

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management, social media 2 Comments

Asking stakeholders to voice their opinion when you know your reputation is in the dumps is a bad idea Interactive social media events are a great way to connect with stakeholders and build your brand’s reputation, but several major brands have already learned the hard way that these events can …

Personal Social Media Crisis Management

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management, social media Leave a Comment

Still convinced a single post can’t cost you your job? Everyone gripes about their job from time to time, but now, instead of meeting up with a friend or picking up the phone, many choose to vent on social media for the world to see. While we can understand the …

Social Media Crisis Management #Fail: The Secret Plumber

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Facebook, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, PR, public relations, reputation management, social media, social media crisis management, social media reputation management, Twitter, Weiner Awards Leave a Comment

Twitter is not a private discussion, your statements are there for all to see! The UK Twitter crowd got their own show of spectacularly bad social media crisis management earlier this month, and it all started with this tweet: MASSIVE thanks to the @secret_plumber van reg no SL62FKG for almost …

Campaign Aide Lands Herself in the Running for a Weiner Award

Jonathan Bernstein crisis management, Crisis Prevention, Erik Bernstein, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, reputation management, social media, social media crisis management, social media reputation management, Twitter, Weiner Awards Leave a Comment

Another nominee, and a personal crisis management lesson for the young’uns While we certainly knew there were a lot of social media mistakes happening all around us, the launch of the Weiner Awards has resulted in our being told of an absolutely staggering number of outrageous incidents requiring serious crisis …

Fonterra Crisis Report Exposes Failure to Prepare

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

[From the editor: This article, originally printed in Tony Jaques’ Managing Outcomes newsletter, breaks down the incredible series of crisis management failures from New Zealand dairy giant Fonterra during its botulism-in-milk-powder crisis.] The independent report into the ‘botulism-in-milk-powder’ crisis at New Zealand dairy giant Fonterra is a searing assessment of …

Obama’s #FuneralSelfie #Fail

Jonathan Bernstein Crisis Prevention, Erik Bernstein, Jonathan Bernstein, public relations, reputation management, social media, social media crisis management, social media reputation management, Weiner Awards Leave a Comment

Could the President REALLY have been foolish enough to shoot this selfie ? You would expect the President of the United States to be well-versed in the ways of decorum and aware of the image he’s projecting ANYTIME he’s in public – especially when it comes to events like, say, …

Adobe Needs Crisis Management as Massive Data Theft Revealed

Erik Bernstein crisis communication, crisis communications, crisis management, crisis public relations, Crisis Response, cyber security, cyber threats, cybersecurity, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Add this one to the list of major hacks in 2013 In early October software maker Adobe was hit by hackers, who reportedly stole some 3 million encrypted customer credit card records, along with login data. Now, the real story is coming out, and the damage is FAR higher than …

The Weiner Awards – Recognizing Social Media Darwinism at Work

Jonathan Bernstein crisis management, Crisis Prevention, Erik Bernstein, Facebook, internet crisis management, internet reputation management, Jonathan Bernstein, online crisis management, online reputation management, reputation management, social media, social media crisis management, social media reputation management, Twitter, Weiner Awards Leave a Comment

[Editor’s note: We’re happy to announce the first-ever Weiner Awards, a fun way to remind everyone out there that the way you use social media can bring some seriously nasty consequences!] LOS ANGELES, December 10, 2013 — Have you ever horrendously embarrassed yourself using social media?  You send a Tweet, …

Tesla Nails Crisis Management for Viral Car Fire Video

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

A demonstration of effective crisis communications Electric vehicle pioneer Tesla Motors has hit a couple of speed bumps this year. First was a dustup with the NY Times, and then one of its vehicles caught fire after a collision and video of the event quickly went viral. What do you …

Booze, Women and another Secret Service Scandal

Erik Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, Erik Bernstein, Jonathan Bernstein, public relations, reputation management Leave a Comment

Does the Service have crisis management policies in place to cope with misbehavior? Another incident that appears to involve women, sex and booze is further damaging the reputation of the Secret Service, already threatened by revelations related to the scandal in Cartagena. The most recent trouble didn’t start on foreign …