Below you'll find a list of all posts that have been categorized as “public relations”
Double-checking is never a waste of time when it comes to crisis management Late last month the White House made headlines when it accidentally exposed the CIA’s top officer in Kabul, Afghanistan. In case you missed the story, here’s a rundown, from a Washington Post article by Greg Miller: The …
Good crisis management means finding a way to take control Sometimes, there is absolutely nothing you can do to prevent negative incidents from happening. That said, just because you couldn’t prevent something doesn’t mean you have no control of the situation. Take the recent crash involving a Walmart company truck …
Holding onto your good reputation is much simpler than repairing damage Today’s Crisis Management Quotable comes to us from Thomas Paine, who proved his understanding of the public when his famous pro-independence pamphlet Common Sense helped ignite the American Revolution. “Character is much easier kept than recovered.” ― Thomas Paine …
[Editor’s Note: The following post from Jerry Brown’s Monday Morning Media Minute newsletter addresses the issue of conducting crisis management without creating more risk through the methods and verbiage you put to use.] I think it’s safe to say things aren’t going well when you feel compelled to tell employees …
Duck and cover is not a crisis management strategy Leave it to a legendary college football coach to understand dealing with the media! Paul “Bear” Bryant spent 25 years as the University of Alabama’s head coach, amassing an absolutely incredible 323-85-17 record and chalking up an immense number of press …
30 Lessons from 30 Years of Crisis Management Jonathan Bernstein got his start in crisis management when he helped launch one of the earliest crisis communications practices in the U.S. as part of a national PR office. Branching off to form Bernstein Communications, which would later become Bernstein Crisis Management, …
Why taking care of angry customers is a crisis management concern Making a habit of upsetting your customers is a sure path to crisis, yet many organizations still aren’t managing to keep folks happy. With the average consumer checking social media before making any major purchase and bad experiences being …
Allowing its name and logo on unvetted content leads to trouble for CNN CNN’s iReport is an attempt to put reporting in the hands of the people, but looked at from a crisis management standpoint, it’s full of reputation dangers for the network. CNN’s iReport allows amateur e-reporters to publish …
More proof that nobody is invulnerable to cyber attacks In the last Crisis Manager of 2013, we predicted cyber crises would explode this year, and explode they have. What was once a fringe crime that often went unnoticed by both victims and the media has become big business, and it …
Will a program be able to sort fact from rumor on social media? Social media rumors have created crises not only for those who find themselves the focus of said rumors, but also those who propagate the untruths. Now, European researchers say they have created a system which would help …
ANYONE can encounter crises In this blog we often repeat the message that every business needs a crisis management plan. In the real world, though, there seem to be many in lines of work where they just don’t see what the risks could be. If you fall into that category, …
How you react can make all the difference Let’s be real here – no matter how hard you try to avoid trouble, it’s not only possible, but also quite likely, that you’ll eventually encounter the need to do a bit of social media crisis management. Considering that the way you …
A push for change in the world of finance holds lessons for other industries Preventing reputation threats caused by customer dissatisfaction is a common goal of crisis management, and for the financial world (and many other tightly regulated industries) it has the added benefit of helping you avoid running afoul …
Another example of a social media crisis that should have been avoided Social media chats have backfired for large corporations like JPMorgan and McDonalds for fairly predictable reasons, yet their peers seem to be learning nothing as they voluntarily dive headfirst into troubled waters. For those still doubting the need …
A strong online reputation has quite a few benefits Getting serious about online reputation management is a win on many fronts. You’ll draw in more customers, head of crises before they can get started, and build a cushion of goodwill that will protect you from the impact of negative incidents. …
