Below you'll find a list of all posts that have been categorized as “public relations”
Share information first to prevent problems later We live in a litigation-happy society, but, while it’s important to protect your business, in the midst of a public crisis disseminating important information should take priority. Besides increasing safety for all involved, this practice plays another crucial role in crisis management, as …
Extra crispy crisis management brings success Another food fiasco occurred last month, with YouTube at the center once again. A worker at a KFC Malaysia location was filmed tampering with food and fired, but weeks later KFC officials were shocked to see the video pop up on YouTube and quickly …
Negative communication culture leads to public blowup I have lost confidence. While I hide it at work, my passion has been sapped. I know I am not alone — the sentiment is widespread and it includes people within your own teams. Mike and Jim, please take the time to really …
Find your Achilles Heel(s) A vulnerability audit is one of the most powerful crisis management tools available. Designed to ferret out unknown dangers or flaws in crisis planning, this test will allow you to shore up your defenses before a crisis actually hits. Susan Tellem, of Tellem Worldwide, was kind …
Don’t turn a blind eye to safety One of the most powerful (and overlooked) aspects of crisis management is the ability to come in and spot “crises waiting to happen.” Often they are things that could result in minor lawsuits, ie. slippery spots in restaurants, but sometimes problems are so …
Happy Birthday Crisis Manager! The latest issue marks the 11th year that the Crisis Manager newsletter has been in circulation, and as always it brings expert advice from professionals in communications, PR, and of course, crisis management. We start things off with an article by longtime friend and contributor Bruce …
PR Disaster & Dealing with a Badly Babbling Blog It’s that time again, a new Crisis Manager newsletter is out, and with it comes more guest articles from professionals aimed at improving your crisis management skills. This week, our focus was on the topic of social media – Twitter, Facebook, …
A perfect example of how poor crisis communications leads to trouble Ignoring your customers is bad for business, bottom line. In an article written for the latest Crisis Manager newsletter, appropriately titled, “Ignoring Customers – Not Smart Business,” friend and Checkmate Public Affairs owner Jeff Chatterton provides a perfect case …
Aussie airline is using smart crisis communications to advance its brand Qantas airlines has been in full out crisis management mode for nearly a full month now, ever since one of its new A380 jets was forced to make an emergency landing as a result of a mid flight engine …
Bad interviews are the bane of crisis management pros everywhere The election of Mayor Rob Ford has caused a major stir in Toronto’s political scene because of his boisterous campaign and the fact that his views are polar opposites of his predecessors. With solid public support behind him, it appeared …
Pittsburgh Steelers quarterback Ben Rothlisberger can’t keep himself out of trouble. Accused of, but not charged with, his second case of sexual misconduct in less than a year, it’s clear the man is making some bad decisions. Rothlisberger’s crisis management throughout both cases has been sub-par, and the statement he …
A recall was issued for over 150 items containing hydrolyzed vegetable protein after salmonella Tennessee was discovered in products made by Las Vegas based Basic Food Flavors. The FDA, conscious of criticism received for slow action in the past, launched an aggressive crisis response effort with a list of potentially …
We’ve discussed the various ways Toyota’s crisis response was lacking, but the company’s poor crisis management practices before the recalls began were also a major contributor to the level of damage done. This quote from a post on the Experience Matters blog explains what went wrong: Toyota spent a lot …
In this week’s issue of Crisis Manager we switched things up a bit, substituting an interview with Jean Palmer, author of “Tough Talks in Tough Times,” for our usual guest article. That Q&A session, conducted by Bernstein Crisis Management President Jonathan Bernstein, investigates the connection between employee relations and crisis …
If your protocol is comprehensive but unmanageable, that’s a crisis in itself What’s worse: having no crisis plan, or an unwieldy one? Consider that the latter is worse for an organization that lets its fate ride on the contents of a clunky plan that isn’t actionable. This quote from an …
