Below you'll find a list of all posts that have been categorized as “public relations”
Catch trouble early to prevent crisis management nightmares It was a blood-boiler of a story, a menacing tale of government gone too far: The Environmental Protection Agency was spying on Midwestern farmers with the same aerial “drones” used to kill terrorists overseas. This month, the idea has been repeated in …
It depends on the culture [Editor’s note: We’re pleased to bring you this article from crisis consultant Tony Jaques.] While the Internet and online technology is rapidly flattening out cultural differences, an incident in Australia provides a reminder that what might be commonplace in one country can trigger a reputational …
Become the source or risk your reputation Today’s public expects immediate answers. They want to hear about a crisis, type a few words into Google, and have the full story pop up. If they don’t get that, they’re headed to Twitter and Facebook to see what information is available, or …
Three pros bring crisis management to your computer or tv, live and archived The Crisis Show’s second episode is up for those of you who missed the live broadcast last night. This week, hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had plenty of fodder. To kick things off our …
Creating a crisis with hamfisted media handling When Mike Elk, reporter for In These Times, headed to an event to question Honeywell CEO Dave Cote on labor issues, the last thing he expected was to be caught in an incident worthy of prime-time TV. Let’s give you the lead-in first…here’s …
Talk crisis management with the pros Tonight marks the first episode of The Crisis Show, a broadcast featuring the talents of Bernstein Crisis Management president Jonathan Bernstein, crisis/litigation expert Rich Klein and social media pro Melissa Agnes. Together, they will provide crisis management analysis for high profile and currently breaking …
Ignoring a growing need for crisis management is bad for business The cruise line industry is notorious for its pricing. Every cruise is promoted as being a deal. 2-for-1 offers. 60 percent off. An 82 percent savings. But a savings of what and two for what? Everybody loves a bargain, …
Denial leads to disaster for J.P. Morgan J.P. Morgan CEO Jamie Dimon has been in the hot seat for over a month now, with the media spotlight firmly affixed to his firm’s mounting losses. When interviewed by sources like The Wall Street Journal in early April regarding questionable trading moves, …
Protect yourself from social media attacks The ease of use and relative anonymity of Twitter has made it into the perfect engine for those with grievances, even unfounded ones, to bring their issues into the public spotlight and give someone’s name a quick run through the mud. This is probably …
USDA demonstrates solid crisis management United States Government agencies are finally embracing crisis management, with organizations from the military to FEMA and more engaging stakeholders in honest and open communication. Today’s story comes from the USDA, whose deft handling of the most recent incident of BSE (aka Mad Cow Disease) …
It takes confidence to achieve crisis management success Crisis management requires not only skill and wits, but also confidence. The following quote, from an Adam Black article, provides a fitting analogy: Do not try to confront the crisis halfheartedly. Once you have made up your mind, move forward confidently. Experts …
Be prepared before a crisis hits The worst time to test your crisis plan is in the midst of an actual crisis. Best practices call for anticipating every conceivable crisis that might threaten your organization, assembling your senior line managers and simulating how they respond in real time. We’ve worked …
Plan ahead to protect yourself When we sit down to discuss crisis management with clients, one of the first steps we take is to have them list what they see as their vulnerabilities. From internal problems like disgruntled employees and mechanical breakdowns, to external issues like supply line disruptions or …
Fast response, genuine feeling, lead to success In what can only be described as a crisis management nightmare scenario, popular beer maker Heineken was blindsided by a picture of a dog fighting ring surrounded by banners promoting its product. The photo quickly went viral, and looked to be snowballing into …
You can’t hide facts in the age of the ‘net When it became known that Dough Lynch, vice dean of the graduate school of education at the University of Pennsylvania, did not in fact have a doctorate as he claimed, the University slapped him with “sanctions”, but he kept his …
