Below you'll find a list of all posts that have been categorized as “public relations”
Leaked letter reignites reputation management crisis St. Louis University is facing a serious crisis, and to say that it’s not weathering the storm well would be an understatement. Early this fall SLU’s Faculty Senate and Student Government Association took a vote of “no confidence” against University President Lawrence Biondi, citing …
[Jonathan Bernstein here to say that I’m proud to introduce an original thought piece by my son, “chip off the old crisis manager” Erik Bernstein.] Keep leadership involved for crisis management success Organizations frequently bring in outside crisis management professionals in time of trouble, but just because you’ve hired someone …
Hard evidence for the importance of fact checking Late last month a PRWeb press release went out stating that Google had acquired Rhode Island-based ICOA Wireless for some $400 million. It’s not unusual for the big G to pick up a smaller company, so what’s the problem? Well, how about …
Editor’s note: The following is a guest post from crisis management expert Michael Nayor. It originally appeared on his blog, Crisis Management for Business. Covering for an organization rarely works. Neither does the belief that an organization is so strong and respected that it exits on a level all its …
Help with crisis management for tricky media situations Most of the time when organizations are dealing with crisis management, their leadership is very concerned, often even intimidated by, the media. This often drives people to speak when they really shouldn’t, simply because they’ve had a microphone shoved in front of …
Ugly employee actions create reputation management crisis for retailer We’ve seen a growing number of YouTube-based crises created not by the actions organizations themselves, but those of employees. Domino’s was one of the first high profile cases, and this month Walmart joined the list. Four employees of a Pikeville, Ky. …
Don’t fall into this common crisis management trap Every crisis presents an opportunity to learn, even if those involved choose not to take the lessons to heart. Fortunately, through case studies we can discover how to best conduct ourselves and our organizations in order to mitigate crisis management risks. In …
Chemical company does some quick crisis management after announcement drops early Double checking your work is always important, and it’s even better to get a couple of other people to look it over for errors. The core reason behind this, at least from a crisis management perspective, is not simply …
It’s a rare and unenviable situation The pages of this blog are full of crisis management case studies where we recommend that organizations or individuals apologize for their actions, so much so that it might lead one to assume that there are no cases where it’s better to do the …
Master this skill and boost your crisis management abilities Impressions are extremely important when it comes to crisis management, and the act of public speaking is perhaps the most vulnerable to creating the wrong one. There are those rare speakers that convey confidence and purpose while navigating the booby trap …
Editor’s note: This guest post from PR pro Brian Adams is fantastic, relating some sage childlike wisdom from the human half of one of the greatest comic strip duos ever to our world of crisis management. Two weeks ago I spent the morning sifting through quotes from a favorite character …
Highly nontraditional crisis management aims to influence court of public opinion Apple and Samsung have been at war over patents since last summer, and the battle is showing no signs of cooling off. Samsung is no doubt deeply stung by its recent $1 billion loss to Apple in a U.S. …
Recording catches joyriding mechanics, highlights possibility of constant surveillance In our tech-heavy world, recording devices are everywhere. From the cell phones we all carry to the plethora of James Bond-esque gadgets available online, the chance of your actions being recorded at any given time is such that a prudent crisis …
Get everyone involved in social media and bolster your crisis management People work best when feel that they have ownership of a project. It’s a long-accepted fact of business and team building, so why are so few integrating that thought with their online reputation management programs? Often the social media …
Automaker’s lackadaisical crisis management creates continued catastrophe If it feels like the folks at Toyota been recalling cars for the past three years, well, that’s because they have. In yet another addition to the lengthy series of recalls, some 7.4 million+ Toyotas have been recalled because of a faulty power window …
