Below you'll find a list of all posts that have been categorized as “public relations”
Although the company denies its actions were influenced by an online petition that received more than 200,000 signatures, the 15-year-old who started the petition has claimed victory. Corporations are being held accountable by the public like never before thanks to the Internet. Beverage giant PepsiCo announced that it would no …
As in other pursuits, you have to train to be good at crisis management Would you step on stage to perform a play without ever going through rehearsals? Do you think you’d be successful at the free-throw line if you skipped every practice? The answer, obviously, is no, yet organizations …
Vendors in crisis management mode after horse meat found in “beef” burgers Last week many shoppers in the UK and Ireland were dismayed to hear that they very well may have eaten horse meat when consuming what they believed to be pre-made beef burgers sold in several popular supermarket chains. …
New documents further damage an already-battered reputation As a result of ignoring the basic tenets of crisis management, not to mention human decency, for years the Catholic church takes a major reputation hit every few months as new revelations expose the scope of child molestations by clergymen, as well as …
Editor’s note: In this post, which originally appeared on the Triad Strategies blog, Rick Kelly perfectly describes the situation Lance Armstrong finds himself in following his doping confession, as well as the opportunities that lie ahead of him should he be up to the challenge. An Alpine Road to Redemption …
The incident is over, but the crisis has just begun Most organizations understand the need to have crisis management plans to cope with immediate issues like fires, machinery failures or violence in the workplace. However, crises aren’t over just because the incident’s drawn to a close. In fact, they’re only …
If you’re caught, pay the price, or risk your reputation It’s well known that many countries around the world use and accept bribery so openly that it’s all but an official part of the business culture, but that doesn’t make the consequences any less damaging when an organization gets caught …
Wily protestors turn Facebook app against company, creating need for crisis management An attempt to engage consumers via Facebook backfired for Cheerios last month when anti-GMO protesters turned the company’s new custom app to their own purposes. The protestors flooded Cheerios’ page created with the app originally intended to foster …
Guard what you say around reporters, it’s just good crisis management There hasn’t been much news from the Mars rover in a while, so when the chief scientist for the project proclaimed that the latest discovery picked up through Curiosity’s Sample Analysis at Mars instrument, essentially an on-board chemistry lab, …
Avoid sexism in messaging, or find yourself knee-deep in crisis management With the U.S. women’s rights movement approaching 165 years in action, one would expect organizations to assiduously avoid sexist comments in their communications. Of course, if every organization did the right thing, then what fun would we have writing …
Crisis communication from the health-centric grocery chain in response to biosolids controversy We know more about the food on grocery shelves today than ever before because instead of buying whatever produce or meat is in front of them, consumers are asking questions and demanding answers. The most recent stomach-turning fact …
Poorly chosen spokesmen create crisis management scenario Every time an organization chooses a celebrity spokesperson it runs a risk of reputation damage due to that person’s words or actions. A formerly-golden celeb can become a detriment to your reputation overnight (think Lance Armstrong), but typically thorough research will eliminate candidates …
Will an atypical crisis management plan help preserve the organization’s reputation? In the wake of the tragic killings in Connecticut, there has been a remarkable silence from the National Rifle Association. The typically vocal organization has shut its Facebook page down, ceased updating its Twitter feed and definitely isn’t returning …
Comprehensive online crisis communication from the Center Most of us pay little heed to flu season, accepting that there will be a bump in absences from work or school and maybe hoping to boost our own resistance with some over the counter vitamins. However, influenza is more dangerous than most …
How do you excuse letting a kidnapper leave custody? When a man attempted to snatch a two-year-old girl from a Virginia Fashion Square mall while she walked with her parents, entering in a wrestling match with the father in the process, security officers came in to assist and managed to …
