Below you'll find a list of all posts that have been categorized as “public relations”
Ugly voicemail sparks full-fledged investigation of bullying complaints The NFL’s Miami Dolphins are in full-on crisis management mode following revelations of excessive bullying of rookie players by veterans on the team. The situation came to light after rookie lineman Jonathan Martin left the team, citing mental issues caused by veteran …
Without a strong reputation, your organization is in serious trouble We have a saying that is core to our crisis management, and really, business as a whole, philosophy – “your reputation is your most valuable asset.” Never has this been more true than in the past few years, and as …
We don’t envy the crisis management team in this case Some people simply should not act as spokesperson for your organization. Unfortunately, when that person is your CEO, dissuading them from granting interviews may be difficult at best. Lululemon’s CEO Chip Wilson landed his company, which is still in recovery …
Didn’t think we needed to say it, but don’t talk smack about charitable organizations… [Editor’s note: This post was written before the latest uproar over comments from Luluelmon’s CEO regarding body types, which we’ll be covering tomorrow!] Yoga outfitter Lululemon (say that three times fast) won acclaim for its handling …
Doing crisis management right often means finding your own silver lining When you hear the name Marilyn Monroe, deep thoughts are probably the last thing that comes to mind, but poke around a bit on the web and you’ll find the woman known best for her glamorous image was surprisingly …
A lot has happened in the fast-moving world of social media already this year The way we think about and make use of social media is constantly changing as new trends rise, the popularity of various platforms shifts, and the the market (whichever yours may be!) evolves. One way to …
Try a multimedia approach to help your crisis communications grab stakeholder’s attention Let’s be realistic – ANY communication you’re putting out these days is just a drop in the Internet Sea. How can you help ensure people, and specifically your stakeholders, receive and understand your message in a crisis situation? …
[Editor’s note: Thank you to our friend and colleague, Issue Outcomes’ Tony Jaques for bringing this story that’s burning up the headlines overseas to our attention.] “Shit happens” should not be in your vocabulary when it comes to crisis communication The chairman of a large firm should, in theory, be …
Step one: stop lying. The Catholic Church just can’t seem to figure out how to deal with the seemingly endless stream of sexual abuse cases involving clergymen. Of course, as Bernstein Crisis Management President Jonathan Bernstein revealed in an interview with columnist Ruben Rosario of the St. Paul Pioneer Press, …
Should you really even need to be told? Most people wouldn’t hold a press conference or shareholder meeting after spending a few hours at the bar, yet for some reason many of those same people feel strangely comfortable sharing to social media when they’re in the midst of tying one …
Venting after a pair of poor customer service experiences What do you do when a paid service you’ve used for years decides customer service isn’t a priority? In the past the answer may have been wading past multiple levels of rage-inducing robotic phone services or digging through directories to find …
Blindly following policy is asking for a crisis management mishap We’ve discussed before how a refusal, or inability, to flex your policies in special circumstances can create crisis management issues for organizations, and now yet another example has reared its head, this time in Massachusetts. 17-year-old Erin Cox, honor student …
The products you choose to carry can create serious crisis management issues Walmart may want to put its buyers through some crisis management training after a couple of Halloween-related fails made headlines recently, starting with the retail giant being blasted for carrying a rubber “Dead Dog Prop” made to look …
Communicating with media is a crucial crisis management skill Once upon a time, the thing to do when you came under scrutiny was batten down the hatches and avoid discussing the matter altogether. We’ve long since moved past that school of thought, but unfortunately many organizations insist on doing things …
Immortalized online…but is it a good thing? The latest YouTube video to go viral features a young woman quitting her job in what most certainly is a creative manner, but was it a smart move? Let’s watch: Marina Shifrin is the woman in the video, and it was filmed at …
