Get Your Story Straight

Erik Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, media training, online reputation management, public relations, reputation management Leave a Comment

Lying is a slippery slope Massachusetts Lieutenant Governor Timothy Murray wrecked his state-owned Crown Victoria sedan on November 2nd. Initially Murray said he was driving within the speed limit and wearing a seat belt when he hit some black ice. According to the Boston Globe Murray said he was out …

Protect Your Rep

Jonathan Bernstein crisis communication, crisis management, Crisis Prevention, Crisis Response, online reputation management, PR, public relations, reputation management, social media Leave a Comment

Safeguard this valuable asset Reputation matters. People are Googling companies before they buy product, invest, or attend events. Heck, it’s not unusual for us to use our smartphones to assess a manufacturer while literally standing in a store looking at one of its products. The question this should raise for …

Online Reputation Management Checklist

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, online crisis management, online reputation management, reputation management 1 Comment

When it comes to online reputation management, it pays to be prepared Reputations are built and broken on the Web. Be prepared, and you can come out of a crisis looking stronger than ever and carrying the respect of your stakeholders to boot. Come unprepared, though, and you risk a …

Internet Reputation Management

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, online reputation management

As the Internet makes it increasingly easy for anyone to track, publish and spread information or opinions, online reputation management continues to become even more integral to crisis management. Just what does reputation management entail? iBusinessTip.com explains: Reputation management is the process of tracking an entity’s actions and other entity’s …

Harmonic Convergence

Jonathan Bernstein crisis management, Crisis Prevention, online reputation management, reputation management

Would you rather have your online reputation be associated with your beautifully written corporate values or with the terms “vomit” and “crap”? That is the question posed by guest author Merrie Spaeth in her article for the latest Crisis Manager, “Harmonic Convergence”. In it, Merrie examines the reasons why it’s …