Below you'll find a list of all posts that have been categorized as “Jonathan Bernstein”
[Editor’s note: The following is a great example of real-life crisis management methods used by PR pro Karl Robe to cope with an unrelenting upset customer that took her complaints to social media and beyond.] Dealing with problem stakeholders on social media A national retailer client of Karl James & …
A look at some crisis management musts for these key players Boards of directors play a crucial role in guiding their organizations through the crisis management process. It is, quite literally, the board who often determines whether a company will sink or swim, making this advice from Forbes contributor Davia …
More data from IBM researchers on the current state of system security The past several years have seen a near-constant stream of data breaches, hacks, and other cyber-intrusions that have left individuals and organizations in some seriously sticky spots. While awareness, preparation, and responsiveness has improved significantly over those years, …
Does your crisis management plan include the possibility of a devastating hack? The cyberattack that crippled Sony Pictures, led to theft of confidential data and leak of movies on the internet would have challenged almost any cyber security measures, the US Federal Bureau of Investigation (FBI) has said. The FBI’s …
Staying aware of threats is part of any good crisis management plan Social logins, where you use your Facebook, Twitter, Google or other social media accounts to log into apps and platforms around the web, have quickly become a norm. After all, with the mile-long list of passwords and key …
Knowing the risks helps prepare for potential crises In today’s global economy, business travel is a constant. Whether it’s taking a quick day trip from LA to San Francisco and back or month-long odyssey through Asia, chances are your organization is sending people here and there on an almost daily …
Why leaks, accidental or otherwise, need to be covered in your crisis management plans Last week, the Daily Dot reported that a UK police department had utilized legislation aimed at preventing terrorism to snoop on journalists. The department was found out after accidentally releasing the documents, a mistake that should …
Maximize effectiveness and ROI While social media and digital communications are getting all the buzz, a strong press release still has its place in both traditional PR and crisis management. So, what exactly makes for a good press release? VerticalResponse offered their thoughts in this helpful infographic: The BCM Blogging …
If nobody can see your content, what good is it doing? Let’s face it, nobody is scrolling through pages and pages of a search for anything. These days, not being on the front page of a Google search is almost as good as not being there. Whether you’re doing traditional …
A lesson on the value of walking your talk Although executive coaches are often lampooned, those who truly know what they’re doing impart some impressive lessons upon their pupils. Steve Farber is a particularly quotable one, and you’ll quickly see why we’ve selected the line below as our Crisis Management …
Lose reputation, lose money Losing reputation will cost you money. While this correlation was sometimes nebulous in the past, more and more cases are coming to light that show crises having a direct impact on share price, a stat no C-suiter can ignore. Ubisoft’s “Assassin’s Creed” games have made up …
The risks that come with working “in the cloud” Many organizations are making use of cloud storage to facilitate a global workforce and simplify sharing and storage, but far fewer are implementing crisis prevention plans to keep this double-edged sword from slicing them wide open. Security firm Adallom recently published …
CNN takes a jab at members of Congress and their frequent self-imposed crises Lawmakers have been landing themselves at the center of scandal since, well, forever. While in the past rumor and innuendo swirled around the Washington elite, the digital age has brought their bad behavior into the limelight. To …
Any PR is good PR? Think again. Recent years have seen the old adage, “any PR is good PR” disproven on a regular basis, and the story of Seaworld in the wake of “Blackfish”, the documentary that cast a dark light on the park’s operations, is another prime example. SeaWorld …
Poor communication in the wake of crisis can quickly lead to catastrophe Takata, the company behind the faulty airbags that have led to widespread vehicle recalls, was already taking serious heat from its clients. Now, allegations from former employees that executives ordered technicians to destroy the results of tests conducted …
