Customer Rage and Crisis Management Infographic

Posted on: 09, Jun 14

Jonathan Bernstein crisis management, Crisis Prevention, crisis public relations, Crisis Response, customer service, Erik Bernstein, infographic, Jonathan Bernstein, PR, public relations, reputation management Leave a Comment

Why taking care of angry customers is a crisis management concern Making a habit of upsetting your customers is a sure path to crisis, yet many organizations still aren’t managing to keep folks happy. With the average consumer checking social media before making any major purchase and bad experiences being …

Crisis Management Infographic: The 3 C’s of Credibility

Posted on: 10, Mar 14

Jonathan Bernstein communications, crisis communication, crisis communications, crisis management, crisis management expert, crisis management tactics, crisis management training, crisis preparedness, Crisis Prevention, crisis public relations, crisis resources, Crisis Response, crisis training, Erik Bernstein, infographic, Jonathan Bernstein, media crisis management, media relations, PR, PR resources, public relations, reputation management 6 Comments

Not sure why your crisis communications aren’t having the desired effect? You could be missing one of these vital components. It’s hard to read the headlines without seeing a crisis or two, and, except in rare cases, they all require a response. These responses take many forms – press releases, …