Below you'll find a list of all posts that have been categorized as “Crisis Response”
Dangerous lack of concern for social media issues among company leadership creates reputation risk Situations like the recent Hot Pockets recall, where a supply chain problem spiraled quickly into a crisis on Facebook and Twitter, are proof of the new reality – every negative incident has the potential to create …
Having crisis plans in place will immensely increase your chances of coming out in one piece While we’re seeing an increase in the number of organizations that have crisis management plans, the vast majority of those plans are still woefully inadequate. In a recent interview, NFIB.com’s Adam Wren asked our …
[Editor’s note: A big thank you to frequent contributor Kim May for sending this case our way! If you spot a story you think would be a good fit for our blogs, email [email protected]] Whether you agree with his position or not, it’s undeniable that Rowe has natural crisis management …
If you haven’t found yourself asking this question already, it’s coming To respond, or not to respond, and how the heck are we supposed to respond anyways? This is a question posed by those faced with a need for social media crisis management on a daily basis, and one to …
Could this case set a new precedent when it comes to online reputation management and the law? No sooner did we finish discussing the fact that Yelp itself acknowledges 16% of the reviews submitted to its site to be fakes (which leaves, in our opinions, a significantly higher actual number …
Not sure why your crisis communications aren’t having the desired effect? You could be missing one of these vital components. It’s hard to read the headlines without seeing a crisis or two, and, except in rare cases, they all require a response. These responses take many forms – press releases, …
Deleting legitimate complaints is asking for trouble Transparency has been king of the buzzwords for a while now, and for good reason – stakeholders like knowing what’s going on, good or bad, with the organizations they care about. What they don’t like, and has become one of the most egregious …
The earlier you spot trouble, the easier it is to mitigate damage We really can’t stress it enough, keeping tabs on your online reputation is absolutely vital to crisis management today. The ‘net is where you’re going to catch little problems before they become big ones, but if you don’t …
Social media crisis management advice that applies for all types of organizations The 2010 volcano eruption in Iceland was one of the first tests of airline’s abilities to do social media crisis management for a major event. While it was a few years back now, the lessons shared in a …
CNN host in crisis after allegations of participation in phone hacking surface Piers Morgan, best known to many in the States as a CNN mainstay, is undoubtedly already engaged in furious crisis management behind the scenes as a result of charges he was involved in phone hacking during his time …
The climate surrounding this year’s Olympic Games means more crisis management considerations for sponsors A caustic mixture of political debate, human rights issues, and the potential for terrorist attack means sponsors of the Sochi Games need to have some heavy duty crisis management plans in place. In an interview with …
Knowing when things aren’t working out is an undervalued crisis management skill William “Bill” Vaughan was an American columnist and author best known for a celebrated collection of insights published in the Kansas City Star’s “Starbeams” column. While his focus wasn’t crisis management at all, he had a clear idea …
Talk about bad press… Landing on anyone’s “most hated” list is a sign that you may be in trouble, but finding yourself among 24/7 Wall St.’s “10 Most Hated Companies in America” means you’re in desperate need of crisis management. How were the companies chosen? Let’s look at the criteria: …
Major brands backing Games prepare nervously for potential troubles The Sochi Winter Olympics is indisputably the most tense Olympic Games in many years. Mired in politically-charged debate since the announcement of its location, concerns over everything from mass protests and flash mobs to acts of terrorism have everyone involved on …
The 10 Biggest Mistakes in Crisis Communications By Jonathan Bernstein All organizations are vulnerable to crises. Disasters, lawsuits, accusations of impropriety, sudden changes in ownership or management, and other volatile situations will happen. The threat of serious damage to people, property, reputation is real for virtually any organization, and many …
