Piracy’s Not Just a Software Threat

Jonathan Bernstein Crisis Prevention, Crisis Response

Talk about tough crisis management, the ongoing Somalian pirate hostage crisis ended today with three of four pirates killed by U.S. Navy Seal snipers before reaching the Somali coast. The order to fire was given only when the hijacked cargo boat’s captain was facing imminent danger to his life, allegedly …

Homeland Security Newsletter

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

The Homeland Security Newsletter is dedicated to delivering news related to both national and international security issues, covering topics from cyber-spies to aviation security and everything in-between. Along with being a good source of information, the incidents are often incredibly useful studies of crisis prevention and crisis response in action. …

Voice Your Opinion

Jonathan Bernstein crisis communications, crisis management, Crisis Response

It’s time to get interactive, folks! I’ve created a poll on LinkedIn.com to gather you, the reader’s, opinion on a hotly debated topic in the crisis management world…what exactly is the primary cause of crises? I’ve provided a few of the most widely held views, it’s up to you to …

Rapid Crisis Response

Jonathan Bernstein crisis management, Crisis Response, search engine optimization

In today’s digital age crisis response needs to be nearly instantaneous, especially in a tight political race. A recent article from the Tech Daily Dose explains: “As news breaks, people go online to find more information. Savvy political advertisers take advantage of that spike in interest to get their message …

Weathering the Storm

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, media training

The primary goal of crisis management is to provide an organization strong moorings from which to weather the storm that is a breaking crisis through training, crisis prevention and response plans, etc. In this article from CNNMoney.com, management guru Jim Collins explains the ways in which great companies take advantage …

Pandemic Response

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

The business of handling national disasters is crisis management on a large scale. Currently, the Department of Health and Human Services is gearing up for a possible pandemic of avian flu. Predicted by many scientists, the timing of this pandemic is unknown. The government has done the right thing and …

Preparedness

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, risk management

Preparedness LLC is a client-focused risk consulting company with a long track record of assisting their clients in safeguarding people, protecting property and minimizing business interruption. Their eNewsletter frequently covers topics of importance to anyone in the business or crisis management fields from advice on readying your home and office …

You’re Caught!

Jonathan Bernstein crisis management, Crisis Response, reputation management

The C.E.O. Survival Guide is a column featuring advice for well…C.E.O.’s. As an added benefit it often uses yours truly as a source! This month’s piece by Caroline Waxler discusses the case of Whole Foods Market’s head honcho John Mackey, accused of posting more than 1,000 comments on a Yahoo! …

Free PR Advice

Jonathan Bernstein crisis management, crisis public relations, Crisis Response

The aptly named “Free PR Advice and Tips” website created by UK firm Ainsworth Maguire is chock-full of checklists for everything PR-related – from brainstorming to creating trademarks. Of course, I’m in the crisis management field and as such their list of Ten Things You Should Do and Five Things …

Beyond Crisis

Jonathan Bernstein crisis management, Crisis Response

The company believed responsible for the recent salmonella outbreaks, Peanut Corp. of America, is going to need a lot more than a crisis management team to salvage their reputation after the latest twist in their already devastating situation. Federal investigators have announced that owner Stewart Parnell knowingly shipped salmonella-tainted foods …

Will the Real Todd Black Please Stand Up?

Jonathan Bernstein Crisis Response, reputation management

This Orlando Sentinel article provides an outside look at an organization doing just about everything wrong that could be done while managing (well, attempting to manage) a crisis. In the business world, choosing to employ a tainted individual is equivalent to placing a ticking time bomb in the office. If, …

Did You Really Say That?

Jonathan Bernstein Crisis Response, media training

The Bimbo Awards take a tongue in cheek look at prominent figures placing their feet firmly in their own mouths. Created by Merrie Spaeth of Spaeth Communications, the criterion for nomination is that the quote causes the listener to believe exactly the opposite of what is being said. “The winning …

How Many Arnies is That?

Jonathan Bernstein Crisis Response, issues management, reputation management

The Courage Campaign, an online organizing network that pushes for progressive change in California, has launched a very unique campaign in an attempt to make Californians take notice of the current budget crisis. In an excellent example of a grassroots issues management campaign, they put a comedic spin on the …

"No One Will Ever Really Know…"

Jonathan Bernstein crisis management, Crisis Response

Another gem from The Consumerist today. According to the Washington Post, Heartland Payment Systems, a payment processor that handles credit card payments for over 250,000 businesses, has had more than 100 million transactions compromised through malicious software that had been unknowingly installed on its network. As if the situation were …