Below you'll find a list of all posts that have been categorized as “Crisis Response”
A small change that resulted in a massive improvement in communications We wrote about Home Depot’s initial crisis management for its recent data breach and how it was lacking in compassion, and it looks like the company’s learned something from the experience. Following the announcement that the company had also …
Your good name has never been more valuable You’ve probably never heard of Abbott Laboratories, an American pharmaceutical and healthcare product company, but considering the fact that it spans some 130 countries and can boast revenues of over $30 billion annually, it’s fair to say that it’s a massive, successful …
Handled well, crises can leave you stronger in the end Norman Cousins was an American political journalist and world peace advocate whose empathetic views on the human condition I greatly admire. This same empathetic viewpoint is priceless in crisis management, as you can see from the quote below: “Man is …
Crisis management tips for emergencies both supernatural and of this Earth No matter what types of emergencies your organization may face, there are some basic steps anyone can take to get ready. The folks at Omnilert know that, and to help they’ve put out a new white paper titled, “Combating …
A sign of deeper institutional issues? It’s not exactly a secret that star school athletes are frequently given special treatment, and we’re surprised that it hasn’t created scandals for more educational institutions. Some of that may be changing though, after revelations of academic scandal dating back nearly twenty years at …
Check on friends following disaster with new app Social media has long been acknowledged as a highly effective means of disaster crisis management, and now a new Facebook app is making it easy for even your average user to communicate that they’re okay after an incident in their area. Fast …
Will major Indy Colts sponsor face repercussions for racially insensitive Facebook post? We saw Donald Sterling cost the Clippers sponsorships (and eventually lose his team) due to racially offensive comments, but will that precedent apply to Lucas Oil co-founder Charlotte Lucas as well? Lucas landed herself in the midst of …
Are teen deaths a sign change is coming too slowly? Between September 26 and October 3, three U.S. high school football players died in three separate states. Of course this caught the attention of the national media, especially given the raging debate over the past few years of the safety …
The crisis management wisdom of Aristotle It’s always incredible to read a statement made thousands of years ago and find it completely relevant to your life today. This week’s Crisis Management Quotable, from famed Greek philosopher Artistotle, is definitely one of those. “Think as wise men do, but speak as …
You didn’t really think we’d get through a full week without a data breach story, did you? Yesterday saw Sears Holdings Corp. announce a data breach at its Kmart stores with the statement below, posted to the Kmart website: Did you spot the element that was missing from this message? …
Present a clear message when communicating in crisis I came across a quote from artist Hans Hoffman on the Mr. Media Training blog and thought it would make for a particularly interesting Crisis Management Quotable. You see, when Hoffman shared the thought below, he wasn’t speaking about verbal or written …
Always have a goal before you start communicating Anyone who leads a religious congregation can tell you a thing or two about communication, and this week’s Crisis Management Quotable comes to us not from a run-of-the-mill clergyman, but the first Bishop of Texas, Alexander Gregg. Assisting his state and its …
An unlikely collision makes waves Crisis can happen anywhere, even in the most unlikely of places. You would probably consider two cargo ships passing in a wide-open Suez Canal to be a no-brainer these days what with modern navigation systems and these fancy eyeball things we humans have, but, as …
Nearly 2,000 flights canceled, were the airlines prepared? Flights in Chicago came to an abrupt halt Friday after a fire at a suburban FAA air traffic control facility, creating a serious crisis for airlines, airport officials, and of course the passengers scheduled on the 1,600-some flights that were cancelled as …
Is this a sign of hope for resolution, or just smooth PR? The handling of Michael Brown’s death in Ferguson, Missouri has been characterized by poor communication, over-reaction, and the creation of an “us vs. them” attitude. Today, in a move that comes far too late but also sparks hope …
