Below you'll find a list of all posts that have been categorized as “Crisis Response”
Every crisis management expert has their own guiding tenets – principles and ideas they use to shape their strategies and responses. Leadership coach Dan Greer today shared some advice gleaned from legendary GE PR man Jack Welch’s book “Winning,” on his top five guiding assumptions. One of my favorites: There …
In allowing people to easily make their opinions extremely public, the Internet has created an entirely new type of crisis management. The problem with this is that many execs, secure in their ways, have a hard time taking this to heart. The latest Crisis Manager features an article by guest …
We’ve just finished uploading a new issue of the Crisis Manager newsletter to the website! Thanks to feedback from you, the readers, our focus on online crisis management continues in this issue. As usual, the main features are a couple of articles from some incredibly talented guest writers. Our first …
The TSA has been doing a pretty good job of keeping airline passengers safe by instituting new security measures and protocols throughout the nation. They are about to be doing some serious crisis management, though, after a major misstep involving presidential campaign funds, an iPhone and the U.S. Constitution. Steve …
The Institute for Crisis Management released their 18th Annual Crisis Report recently, which includes the important caveat that “This does not represent every crisis, but those business news editors determined of interest to their readers.” Compared to 2008, crises were up slightly. The most significant increase was in negative news …
Airlines sometimes send luggage to the wrong city, but in this case one airline sent a child to the wrong state.This is not how you want the first line of a major news report about your company to look. Continental Airlines recently “lost” a ten-year old girl who was flying …
Once again a household brand is finding itself in need of some serious crisis management. A growing campaign, spreading via Twitter and other social media, is aiming to stop cellular provider AT&T’s plan to charge subscribers an additional $200 to upgrade to the newest iPhone if they are not finished …
One aspect of crisis management that has really come to the forefront in the past few years has been online reputation management. The reason this field is growing so rapidly is due to the nature of the Internet. It is most certainly a double-edged sword; communication is so fast and …
We often think of crisis management as used in the work environment, but really it can be applied almost anywhere. The volunteers from the Fountain Hills-based CARE/FH team, a crisis response unit for traumatized victims, are more than familiar with the term. A quote from an interview with co-founder Victoria …
Retailer TJ Maxx holds the dubious honor of having the largest data theft ever, with over 45 million credit and debit card numbers stolen from their IT systems back in 2007. Crisis management experts know that data breaches can be one of the most devastating types of crises to deal …
Food Gatherers, a food rescue and distribution group, supplies food to subsidize the poor and jobless throughout Washtenaw County, Michigan. They supply food to 150 different organizations which provide over 7,000 meals a day to local families, all through the generosity of a meager 300 donors. Now, as you can …
Social media startup iMindi, a new type of blog service built to act as a “Thought Engine,” faltered in its first steps into the public eye Monday, accidentally deleting 1,000 accounts belonging to beta users of the site. TechCrunch.com explains: On Monday we wrote about iMindi, a new startup that …
As far as crisis management jobs go, the task of coming up with crisis response plans to counter a nuclear strike is about as intense as it gets. This is exactly what a new team formed by the South Korean government has been assigned to do in reaction to yet …
There have been some spectacular crisis management disasters in the online tech world recently (#amazonfail anyone?), but how about a success story? This one comes from the usually tight-lipped 500 pound gorilla of the web, Google! When many of Google’s sites went down Thursday, there was an immediate backlash across …
Every manufacturer and reseller should be ready to launch into crisis response mode in case of an unexpected product recall. As I said in this story: “Too many CEO’s play ostrich about the possibility of a recall. They wait until the recall is required and then try to figure out …
