Below you'll find a list of all posts that have been categorized as “Crisis Response”
When it was revealed that Tennessee Senator Paul Stanley was having an affair with his 22-year-old intern, it started a chain of events that ended with his reputation and career being destroyed. The fact that he was known for vocally citing his belief in abstinence outside marriage, as well as …
The corporation has significant duty-of-care responsibilities to ensure all their international travelers are prepared and have adequate support if they have an incident while abroad. Issues multiply when an international health incident occurs — from coordinating an evacuation of a critically-injured engineer from a work site in Angola to helping …
The advent of blazing-fast social media communication has forced crisis management to speed up tremendously just to keep pace. In a recent blog post, Nick Vehr, founder of Vehr Communications, makes this when commenting on an article about US Airway’s crisis response to Flight 1549 landing in the Hudson River …
Twitter has been a fantastic crisis management tool for businesses, allowing them to provide one-on-one communication and service to more customers than ever before. For some reason, when Chicago-based Horizon Group Management LLC aka Horizon Realty Group came across the following complaint in a tweet (casually made in response to …
Summer is thunderstorm season, and thunderstorms bring lightning, heavy rainfall, hail, and tornadoes. Resulting fatalities, property damage, and losses from business interruption are significant. Natural hazards can’t be prevented, but emergency management can protect life, mitigation can reduce property damage, and business continuity planning can speed recovery and reduce operational …
Answering the needs of officials and organizations around the world for early detection of H1N1 cases, Extech Instruments has recently released their IR200 Non-contact Infrared Forehead Thermometer. Designed for fast, simple and accurate fever screenings, those being screened do not have to remove glasses or safety masks and need only …
Think you’re a crisis management ace? Up to a challenge? The UK Red Cross is preparing to host another of their Disaster Response Challenges, which test the most practiced and elite crisis experts in a simulated disaster experience. Built around a hypothetical disaster that unfolds in real time over a …
A new edition of Crisis Manager’s up on the Bernstein Crisis Management website! This issue features two guest articles on crisis response – one’s an example of a successful traditional customer-oriented response by a food manufacturer during the recent peanut salmonella fiasco, while the other demonstrates how to employ the …
Chang Farm, River Road, Whatley, MA is issuing a voluntary recall of Soy Bean Sprouts produced by Chang Farms, with the specific sell-by date of July 17, 2009 because of the possible presence of Listeria monocytogenes (L. Monocytogenes) contamination. Listeria monocytogenes, an organism which can cause serious and sometimes fatal …
This video is a response by Sons of Maxwell singer Dave Carroll to some incredibly poor customer service by United Airlines. After he and his band members witnessed his $3500 guitar being mishandled and broken by baggage handlers, United sent him on a nine-month wild goose chase to find the …
Between the lingering recession in the U.S. and swine flu fears lowering both passenger traffic and closing ports across the globe, business in the cruise industry is seriously suffering. One company is now facing even more trouble – the BBC is reporting that the Bremen-based Marco Polo, a Transocean Tours …
In this post-911 world, one would expect our federal buildings to be some of the best protected in the world . In a report that has suddenly thrown the agency charged with this task, the Federal Protective Service, into crisis management mode, the Government Accountability Office has accused the service …
The Centers for Disease Control and Prevention announced today the launch of the Web-based Environmental Public Health Tracking Network, a surveillance tool that scientists, health professionals, and – for the first time – members of the public can use to track environmental exposures and chronic health conditions. This announcement on …
Republican Governors Mark Sanford and Sarah Palin (abetted by her attorney) have made quite a spectacle of themselves over the past week, putting on a stunning display of poor crisis management. A post from Doug Fisher’s blog, “Common Sense Journalism,” sums it up beautifully. Who exactly is advising these folks? …
It’s a well known crisis management fact – if you do not give your story, your way, someone will step up and tell it for you. This of course leaves plenty of room for rumor and speculation, neither of which is healthy for your image. Take the saga of hockey …
