Below you'll find a list of all posts that have been categorized as “Crisis Response”
Crisis Manager Editor Jonathan Bernstein just sent this important notice to subscribers. Dear Crisis Manager Subscriber: I am moving my newsletter to a new email distribution service but along with that I have to ask you, on a one-time basis, to re-subscribe to the ezine. I apologize for the inconvenience …
It is now commonplace, even expected, that businesses have corporate blogs, LinkedIn and FaceBook pages and Twitter accounts. The thing that can lead to crises is the fact that many of these businesses do not take care to ensure that the sought-after connection is being made between them and the …
Crisis managers have long known the benefits of saying, “I’m sorry,” but many other business circles are just now catching on. In a recent post on his blog, “Crisis Guru”, James Lukaszewski, crisis communications expert, broke down exactly how this practice is changing litigation: Many in the legal profession remain …
Although it may seem an obvious necessity to readers of this blog, believe it or not there are still organizations out there operating without crisis management plans in place. An article recently posted on the AusBusiness Review did an excellent job of summing up the reasons no business should overlook …
As the person responsible for communicating your story to the public, media and your stakeholders, your organization’s spokesperson is critical to effective crisis management. An article for Crisis Response Communications, written by Bob Roemer, delves deeper into the role: Refusing to comment or merely issuing a written statement does not …
When you are called in to perform crisis management for an organization, chances are the media will be involved. In a recent article, media/crisis management expert Rick Amme, President of Amme & Associates, shed some light on the reporter’s side of the issue, as well as what to do when …
Write this on a rock… In the future, more customers will connect with your business through online communities you build and serve than from any other marketing source. I couldn’t agree more with business expert Jim Blasingame’s assessment, taken from an article for Mantra.com. As Blasingame says in his article, …
Speaking to the media when your organization is in crisis is certainly one of the more daunting tasks in public relations. Although no substitute for experience, Jonathan Hemus, founder of Insignia Communications, has written his “Ten Golden Rules for the Crisis Spokesperson” to help you on your way. One of …
Sean Parker, a managing partner at Founder’s Fund, gave an interesting talk today at the Web 2.0 Summit in San Francisco. The key to it is simple: Facebook, Twitter, Apple, and eBay will dominate the web going forward. One company of note that won’t? Google. Why? Parker believes we’re shifting …
As mass communication platforms like Twitter, Facebook and the like become more trusted and commonplace, the possibility of unscrupulous people doing serious damage also rises. Web traffic specialists Click Forensics are finding this out first hand after their corporate Twitter account was compromised and used as part of a massive …
I’ve written before about the power of the I-Reporter – literally anyone who posts news on the Web, especially those who blur the line between amateur and professional. With the age of Twitter upon us, the power I-Reporters wield is greater than ever. An article from Brand Republic provides a …
In an editorial for the September 1, 2007 edition of Crisis Manager, I predicted that it was only a matter of time before terrorists struck malls, theme parks and other popular public locations in the United States. Information recently released by the federal government shows that this prediction has already …
When an organization is in a hard spot, it draws the attention of the media. Unfortunately, sometimes media outlets become overzealous and will publish malicious statements. Because countries interpret the relevant laws differently, having these statements retracted can often cause headaches. In the second of a three-part series written for …
Crisis communications is a constantly changing field. In his article, “The Evolution of Crisis Communication,” written for the latest Crisis Manager,Thomas E. Lee uses his experiences, both past and present, to create a list of five principles integral to crisis communications success in 2009. How are the rules different now, …
As promised, we’re releasing an extra Crisis Manager already for last month’s dearth of same. This issue again features articles from two talented authors. In the first, new guest author Thomas E. Lee looks into his own past to examine the ways in which crisis communications have evolved over the …
