Below you'll find a list of all posts that have been categorized as “Crisis Response”
In the first two years after the term “Swine Flu” was used to describe the illness that mutated and jumped to humans from pigs, the U.S. Pork Industry suffered losses estimated to be in excess of $5 billion. This despite the reality that what came to be known more frequently …
We’ve just uploaded a brand new Crisis Manager newsletter to our website! This issue features an article by BCM President Jonathan Bernstein, which uses the negative effects swine flu has had on businesses as a launching point to discuss ways to prevent consumers making decisions about your product based on …
When handling a crisis, it is always in your best interest to control your own story. If one declines to do this, then it’s guaranteed that someone else will do it for you. The torrent of rumors and speculation surrounding Tiger Wood’s recent car accident is a perfect example of …
The best tools are always created out of necessity, and the technology era has done nothing but speed up that process. A new mesh of technologies called Ushahidi, which means witness in Swahili, is bettering lives by allowing users to map evidence of human rights abuses, violent happenings, spread of …
If you ask employees of any organization, most would say they look to their managers for leadership, inspiration and direction. Despite that, a recent global study has indicated that less that half of all managers feel that displaying these traits is a part of their job. In a post on …
One of the biggest steps an individual or organization can take toward securing their identity is to lay claim to their own name on the Internet. Now, a new product from reputation management experts ReputationDefender, called NameGrab, is making that a lot easier. As they explain it: Now, you can …
We’ve just sent out the latest issue of our Crisis Manager newsletter, which is now being distributed (for the first time!) in full-color HTML format, and I’d like to say a special thank you to all of my subscribers who toughed it out while we made the switch. For this …
With coders from the likes of Google, Microsoft, NASA and Yahoo!, the hackers at the first ever Random Hacks of Kindness event are far from the stereotype most would imagine. These elite of the programming world gathered together at this contest to not only create tools for disaster relief, but …
Violence striking the workplace is a nightmare scenario for any organization. Unfortunately, the ugly reality is that these things can and do happen, as has once again been made apparent by several recent workplace shootings, all occurring within one week of each other. A recent article from BusinessInsurance.com featured an …
Anyone who has children knows they can be a handful, especially among the chaos of boarding an airplane, which causes stress to many adults. Apparently though, the folks at Allegiant Air are not too sympathetic. After an Arizona mom’s young children, with whom she was traveling alone, became restless and …
Safe to say the management team at Maclaren is having a terrible week. On Monday its U.S. subsidiary issued a press release announcing a recall of every baby stroller it has sold in the United States in the past decade — which means about one million units. The purpose is …
Often, when a crisis is thrust into the public eye, it causes others to take notice and think about their own crisis management plans. A recent article from the Cookeville Times website investigated the ways various organizations prepare for crises, as well as sharing this advice: In a speech to …
Social media continues to create waves as more and more organizations and influential individuals climb on board. The advantages these platforms provide for crisis management are clear, as a recent blog post by social media consultant Richard Stacy explained: Social media allows you to communicate directly with the people you …
Most hospitals strive to maintain a reputation of compassion and care, so when a purported billing department error at the UC Davis Medical Center caused a terse letter to be sent to the parents of a tragically deceased student, it hatched a crisis management nightmare. Another startling article from The …
While retail stores certainly have the right to detain suspected shoplifters, there is a line that can be crossed. According to a story posted on The Consumerist, a Michigan WalMart has been accused of not just crossing that line, but taking a flying leap over it. The details: In the …
