Below you'll find a list of all posts that have been categorized as “Crisis Response”
The impact of crises are never felt only by those directly involved. For proof of this, look no further than the BP oil spill, which is now causing problems for seafood restaurants and vendors in Louisiana and other states surrounding the Gulf. WWLTV.com, has more information: The head of Louisiana’s …
Any time credit information is compromised it’s bound to cause a crisis, so when it was found that the credit card information of several users of Blippy.com, a site that allows users to share online purchase information, could be found via a simple Web search, people took notice. TechCrunch has …
Last week’s explosion and sinking of an oil rig was just the latest in a series of disasters that have plagued petroleum giant BP. With several safety measures failing on their most high-tech and “safe” rig, the company will face investigations and questioning from several different sources. A quote from …
Across the continent, airports are operating and the airlines are flying again, but the complete halt to air transportation in Europe over the past week — the first such instance in history, with more than 100,000 flight cancellations — will be the subject of heated debate in the coming weeks …
California Attorney General Jerry Brown’s announcement that his office has kicked off a “broad investigation” (pun intended?) regarding a California State University foundation’s payments to Sarah Palin has raised a number of issues like these, from a USA Today article: In a statement issued by his office, Brown insisted his …
Every crisis holds valuable lessons for both those directly affected and their peers. A recent AP article, published on ASICentral.com, asked professionals for some lessons that other business owners can learn from Toyota’s recent crisis management mistakes and got several responses, including one from BCM President Jonathan Bernstein: “…the best …
When Twitter purchased Atebits, maker of the Tweetie app, it slapped the face of loads of third-party developers who had helped rocket Twitter to a raging success. More than 70,000 applications have been created to allow users to tweet on the go, geotag, shorten URLs, post pictures and more, and …
How are my stakeholders being negatively affected by what’s happening? What can I do to rectify that situation? How can I best communicate my actions to my stakeholders? These three questions, posed by Grant Smith in a post on his Media Insights and Crisis Expertise blog, can keep your organization …
According to a recent poll, many college and universities have never actually tested their crisis management plans. The poll, whose results were published by Campus Technology.com, contains some figures that are bound to cause concern for students, teachers and their families: According to the results, 54 percent of institutions have …
By now the Vatican should be no stranger to crisis management. After all, the organization has faced issues with misconduct and molestation among their members for years, yet every time a new situation comes up they somehow manage to bungle the response. In a recent post on his ManagementHelp.org PR …
When AOL CEO Tim Armstrong publicly bashed work done by some of his employees, the media grabbed ahold of the quote and ran with it. Armstrong quickly realized that having your employer’s disparaging comments aired in public is bad for morale and invited the 250 employees whose work he had …
Bernstein Crisis Management President Jonathan Bernstein’s article, “Four Ways to Lie,” is now available at his newest blog, featured at the Free Management Library. The post contains several different ways that dishonesty among individuals and organizations can create crisis management issues, as well as lending some advice to the Vatican …
Toyota has had a difficult time with crisis management for their recall. Even when they’ve been trying to do the right thing there have been critical mistakes made, like this one, described in a post on the blog run by British crisis management pro Jonathan Hemus, Insignia Talks: It was …
A new social media service, Unvarnished, which entered its beta phase just yesterday, is already drawing ire and raising trepidation among many professionals. With the wild popularity of social media, why is the launch of Unvarnished causing such a stir? This quote from a TechCrunch article explains: Today, Unvarnished makes …
Wood product manufacturer Weyerhauser is among the first companies to be face criminal prosecution under 2004’s “Westray amendment,” which makes it legal to charge companies with criminal neglect. In an investigation following the death of an employee, supervisors and management were found to have been well aware of safety issues …
