Below you'll find a list of all posts that have been categorized as “Crisis Response”
There are many variables in crisis management, but one thing that remains consistent is that when things really heat up, the media gets involved. Why is learning to use all forms of media to your advantage a must? This quote from an HFMweek.com article demonstrates the answer: …how well your …
More than any other time, in the midst of major crises CEO’s are seen as the face and voice of their organizations. Because of this, it’s important that they possess excellent crisis management and media relations skills. BP CEO Tony Hayward, unfortunately, has been shown to possess neither of those, …
A United Airlines flight from New York made an emergency landing outside Washington after a fire broke out in the plane’s cockpit, a spokeswoman for the Federal Aviation Administration said. The fire aboard the Boeing 757 was extinguished before the plane landed Sunday night and no injuries were reported, FAA …
As a crisis management tool, Twitter has an incredible number of uses, but if your organization wants to make the most of it when trouble comes knocking it needs to be ready. A recent post on the Collective Cloud Consulting blog provides some excellent tips for anyone looking to harness …
The crisis management team at BP is working around the clock, but the oil giant is drawing ire from the public by focusing more on redirecting blame and trivializing the amount of oil actually spilled into the Gulf than ways to clean up the mess. Citizens have been reaching out …
Thanks to the Internet, any crank with access can write something that spreads. If you’re managing the reputation of a brand, the factor working in your favor is there is so much material being published that it is the rare message that cuts through the clutter. But how do you …
With nearly 100 of its roads closed due to storms and flooding last month, the Rhode Island Department of Transportation couldn’t get information out fast enough. To help struggling motorists keep up with the changing conditions, the RIDOT started pumping out updates on Twitter and Facebook on a regular basis. …
Whether it is a business or individual, how one reacts to crisis can make or break a reputation. MyMidwest Magazine recently interviewed several experts on ways to overcome a disaster, including Bernstein Crisis Management Jonathan Bernstein, who offered this thought: Jonathan Bernstein, author of Keeping the Wolves at Bay, adds …
According to a document on its website, as part of the ongoing crisis management measures for the Gulf oil spill the U.S. Department of Homeland Security is monitoring social media platforms where users are posting about the incident. The Eurasia Review reports: The NOC is only monitoring publicly available online …
We store sensitive information on nearly every electronic device we own. Computers, cell phones, and PDA’s are all common sources of data loss. One device that many do not recognize as a serious risk, though, is your standard issue photocopier. CBS News explains why copiers, found in offices and public …
It was late 2008 that the Securities and Exchange Commission disclosed to Congress that some employees, including 17 senior officers collecting salaries ranging from $100,000 to $222,000 per year, were caught watching pornography on the job during the then-unfolding financial crisis. Until recently the story had not caught on in …
Johnson & Johnson’s most recent recall, their third in less than a year, could be a serious blow to the company. Still conducting crisis management to cope with the effects of their last recall, the lackluster effort the company has made to cope with this new case appears to be …
Accused of duping investors in a civil lawsuit filed by the Securities and Exchange Commission, Goldman Sachs has suddenly found itself in the proverbial hot seat, and this weekend Bloomberg News interviewed Bernstein Crisis Management President Jonathan Bernstein to get an idea of how well Goldman is doing and just …
Pittsburgh Steelers quarterback Ben Rothlisberger can’t keep himself out of trouble. Accused of, but not charged with, his second case of sexual misconduct in less than a year, it’s clear the man is making some bad decisions. Rothlisberger’s crisis management throughout both cases has been sub-par, and the statement he …
The Ripoff Report. The very mention of the name is enough to make business owners and crisis management experts cringe. The popular site is often a source of controversy because postings, which can be 100% anonymous, can never be removed for any reason, even if refuted by the parties involved. …
