Below you'll find a list of all posts that have been categorized as “Crisis Response”
We are very excited to announce the official launch of the new Bernstein Crisis Management website! Every page has been redesigned from the ground up, and we invite you visit us and let us know what you think. Of course, the BCM site still offers a huge selection of professional …
In a year where major corporations are making blunders right and left, McDonalds went against the grain and pulled off a highly successful recall of tainted “Shrek” glasses sold as part of a promotional offer. Not only did McDonalds make things right, they went above and beyond, as this quote …
Well, at least BP hasn’t done EVERYTHING wrong. It is common practice for companies wishing to be found under certain terms on the Internet to buy AdWords, paid links which appear at the top of search results. In what may prove to be a savvy crisis management move, BP has …
While BP CEO Tony Hayward may not be resigning, he has finally succumbed to the pressure from critics and shareholders alike and given up his daily crisis management and operations control. CBS News reports: Hayward is under mounting pressure to step aside, most recently from Sen. Richard Shelby, R-Ala., who …
These days when customers lash out it is not through a written letter, phone call, or even email, they take their complaint directly to where the most eyes will see it as quickly as possible, and that means social media. We’ve seen this again with the recent crash of Inuit’s …
Flip video recorders are quickly becoming social media stars with their ability to capture, edit, and upload video directly to YouTube on the fly. While two college students set out to complete a project which involved speaking with Congressman Bob Etheridge using their own Flip cams were probably looking for …
In the midst of a major crisis the CEO is the face of an organization, and in the case of BP CEO Tony Hayward it’s not a pretty one. Hayward has done a dismal job of crisis management from the very start and has dug a hole so deep the …
British Airways is extremely embarrassed over a photo that appeared in one of its articles in the latest London Heathrow Airport staff magazine, and for good reason. Yahoo! News explains: The image accompanied an article spelling out the benefits of the mobile-boarding setup, which permits users of mobile digital devices …
Call it a stealth attack: Attendees at this month’s AusCERT information security conference in Australia received an apologetic e-mail last week from IBM warning them that gratis promotional USB thumb drives the company distributed came installed with an unintended freebie: malware. Talk about a crisis management case..this quote from an …
Death is inevitable, of course, but under certain circumstances an untimely passing can create trouble for your organization. In his article, When Death is the Crisis, published in the latest Crisis Manager newsletter, crisis management guru Jim Lukaszewski gives ten tips on how to cope with a death related to …
I’ve heard of reputation management being compared to many things, but this amusing metaphor from a Conversational Marketing article really takes the cake (or maybe cuts the cheese…): Reputation management is like farting in an elevator: The more time you spend on an elevator, the more likely you are to …
Oil giant BP has been blasted from one corner of the Internet to the other, not to mention the thousands of traditional media reports covering their poor performance following the Gulf oil spill. In a recent BusinessInsurance.com article, several PR professionals were asked what went wrong with BP’s plan (or …
It’s clear that organizations need a crisis management plan for dealing with the media and their stakeholders outside the company. The party that many overlook, though, is their own employees. Why is this so important, and how do you do it? This quote from a Communicate Magazine article explains: The …
A sister site of online retailer Zappos.com fumbled more than $1.6 million in the wee hours of Friday morning when a pricing-engine blip inadvertently made every product on that site available for no more than $49.95. Aaron Magness, director of brand marketing and business development for Zappos Development, said in …
2010 has seen a range of unforeseen events that have wreaked havoc, from the eruption of Eyjafjallajökull, the Icelandic volcano, which closed down European airspace, to the financial crisis in Greece and the oil leak in the Gulf of Mexico. These incidents follow the financial crisis that unfolded as a …
