Below you'll find a list of all posts that have been categorized as “Crisis Response”
Strong social media crisis communications prevents a major boycott Harvey Norman nearly had a very unhappy Christmas. The retail chain, one of Australia’s largest, recently ran an ad campaign that had consumers up in arms, but thanks to an alert social media team and responsive execs, the problem was resolved …
Aussie airline is using smart crisis communications to advance its brand Qantas airlines has been in full out crisis management mode for nearly a full month now, ever since one of its new A380 jets was forced to make an emergency landing as a result of a mid flight engine …
Paying attention to rumors will give you a leg up in crisis management While every business will experience crises, some are more likely to be thrust into the public eye as a result. Government contractors are certainly in that category, and as result must take extra care certain to have …
Engaging in social media requires a crisis management plan Brands are now expected to build social media communities but, especially because many are still unfamiliar with the territory, there are risks involved. One of these is the unavoidable fact that someone, somewhere, will eventually be unhappy with your organization and …
When it comes to online reputation management, it pays to be prepared Reputations are built and broken on the Web. Be prepared, and you can come out of a crisis looking stronger than ever and carrying the respect of your stakeholders to boot. Come unprepared, though, and you risk a …
Crisis management insight and advice This week, the Crisis Manager newsletter starts off with an article, written by BCM President Jonathan Bernstein, that provides a self-exam designed to help determine whether you are prepared for online reputation and crisis management; an invaluable resource because, if your business is like most, …
Good crisis management planning can carry you through a difficult situation Any travel-related business holds inherent risks, it’s just the nature of the industry. Political situations change, weather doesn’t take requests, and even the best kept machines break down from time to time, as in the case of Carnival cruise …
Using corporate jargon is guaranteed to alienate stakeholders “There’s tremendous turbulence in the ecosystem, of course, in mobility. And that’s sort of an obvious thing, but also there’s tremendous architectural contention at play. And so I’m going to really frame our mobile architectural distinction. We’ve taken two fundamentally different approaches …
Bad interviews are the bane of crisis management pros everywhere The election of Mayor Rob Ford has caused a major stir in Toronto’s political scene because of his boisterous campaign and the fact that his views are polar opposites of his predecessors. With solid public support behind him, it appeared …
Crisis communications and a sticky situation We’ve got two excellent guest articles in our latest Crisis Manager newsletter, now posted to the Bernstein Crisis Management website. First off, an excerpt from frequent contributor and world-class communications professional Karen Friedman’s book, SHUT UP and Say Something, that will help readers to …
Wifi connectivity makes it easier than ever for computer security to be compromised Never before have we experienced the level of connectivity that even the average person can now access. There are wifi networks broadcast by nearly every type of business, from laundromats and motels to coffee shops and entire downtown …
Social Media can be an ideal way to carefully distribute your message Social media is still evolving, and as it does new platforms and uses continue to emerge. Many of its applications are perfect for communication, and as a result popular services like Twitter and Facebook are used heavily by …
Crisis management advice from professionals A new Crisis Manager is out, and with it comes another pair of superb guest articles. First off, Public Information Officer trainer and consultant Karen Terrill talks about a book that perfectly describes why some are able to survive crises while others are torn apart. …
Solid crisis communications can do wonders for reputation in a crisis As with many crises, the story of the Chilean miners, trapped for months underground while rescuers slowly burrowed through the earth attempting to reach them, could very well have been a tragic one. Throughout it all, the Chilean government …
Social media holds more power than ever when it comes to communication. The web is a social instrument. It always has been. Now, more than ever, there are clearly defined tools — mechanisms that enable you and me to share, post, respond, comment, and connect to our community or other …
