Below you'll find a list of all posts that have been categorized as “Crisis Response”
PR Disaster & Dealing with a Badly Babbling Blog It’s that time again, a new Crisis Manager newsletter is out, and with it comes more guest articles from professionals aimed at improving your crisis management skills. This week, our focus was on the topic of social media – Twitter, Facebook, …
And what can it do for me? Many business owners are still unsure what the purpose of social media is. Most have the general idea that it can be used for some type of marketing or communication, but the actual ins and outs are a mystery, and they often approach …
Stakeholders reward transparency in communication Maintain honesty and integrity: Every business model should be molded around these two pillars, but while you’re in the eye of the media, (more than ever) maintaining honesty and integrity is crucial. Executing this simple concept can be difficult, but if you’re at fault, accept …
Not everything on the Web is forever The general theory held by most people is that once something is published on the Web, it is all but impossible to remove. While this is true much of the time, in some cases you can actually modify or wipe damaging search results, …
BP insider gives observations on lessons to learn from the crisis The Deepwater Horizon oil spill was, hands down, the most talked about crisis of the last year. Overall BP received a serious bashing over its handling of the entire issue, especially after ex-CEO Tony Hayward’s series of bad quotes, …
Crisis management tips and advice from the pros Our first Crisis Manager of the new year is here, and with it comes guest articles from two highly experienced professionals. First, we had the opportunity to bring to you an article by ex-BP head of communications Neil Chapman, that tells of …
Lax response hurts popular fast food chain Executives at Chick-fil-A had these days circled on their calendars long ago: It was to be Spicy Chicken Biscuit Premiere Week, a public-relations-sparked rollout of the company’s most exciting offering since last year’s Spicy Chicken Sandwich. Then on Tuesday, Good As You broke …
Crisis management starts from the top In times of crisis, people look to their leaders for guidance. Whether you’re a politician or the CEO of a company, you will be expected to be at the forefront of any crisis management efforts. In a recent blog post for the Harvard Business …
Active social media use makes crisis commmunication easier The pages of this blog are filled with examples of what not to do, where crisis management has steered off course or just gone bad. That’s not the whole picture though, there are organizations out there that get it, and put “it” …
Communication with employees is critical Trauma happens in the blink of an eye. One moment, you are engaged in the exceedingly ordinary tasks that often make up the bulk of a comfortable workday. The next you are confronted with a life-or-death scenario. In the case of a bank robbery, that …
Social media brings new crisis management concerns Social media is still evolving, but there are certain rules that will help lead you to success. In a recent article, published on Ragan.com, social media expert Priya Ramesh listed her “10 Commandments of Social Media.,” a primer on social media crisis management. …
Saying the wrong thing during a crisis can make your organization look foolish Filled with quotes wherein “the speaker causes the listener to believe exactly the opposite of what was said,” Merrie Spaeth’s “Bimbo Awards” are a who’s who of bad crisis management. With the recent release of the “Bimbo …
Not having a solid policy in place leaves the door open for crises Social media can no longer be considered a fad, as the network of services continues to become more intertwined with each other and with our lives. By this point, most businesses understand that they need a social …
A perfect example of how poor crisis communications leads to trouble Ignoring your customers is bad for business, bottom line. In an article written for the latest Crisis Manager newsletter, appropriately titled, “Ignoring Customers – Not Smart Business,” friend and Checkmate Public Affairs owner Jeff Chatterton provides a perfect case …
Not Smart Business & Social Media Policy The newest edition of our Crisis Manager newsletter is up now on the BCM website! This time around we get started with a piece by frequent contributor and reputation management expert Jeff Chatterton, of Checkmate Public Affairs. His article, a case history of …
