Below you'll find a list of all posts that have been categorized as “Crisis Response”
Protect yourself from social media attacks The ease of use and relative anonymity of Twitter has made it into the perfect engine for those with grievances, even unfounded ones, to bring their issues into the public spotlight and give someone’s name a quick run through the mud. This is probably …
USDA demonstrates solid crisis management United States Government agencies are finally embracing crisis management, with organizations from the military to FEMA and more engaging stakeholders in honest and open communication. Today’s story comes from the USDA, whose deft handling of the most recent incident of BSE (aka Mad Cow Disease) …
It takes confidence to achieve crisis management success Crisis management requires not only skill and wits, but also confidence. The following quote, from an Adam Black article, provides a fitting analogy: Do not try to confront the crisis halfheartedly. Once you have made up your mind, move forward confidently. Experts …
Be prepared before a crisis hits The worst time to test your crisis plan is in the midst of an actual crisis. Best practices call for anticipating every conceivable crisis that might threaten your organization, assembling your senior line managers and simulating how they respond in real time. We’ve worked …
Plan ahead to protect yourself When we sit down to discuss crisis management with clients, one of the first steps we take is to have them list what they see as their vulnerabilities. From internal problems like disgruntled employees and mechanical breakdowns, to external issues like supply line disruptions or …
Fast response, genuine feeling, lead to success In what can only be described as a crisis management nightmare scenario, popular beer maker Heineken was blindsided by a picture of a dog fighting ring surrounded by banners promoting its product. The photo quickly went viral, and looked to be snowballing into …
You can’t hide facts in the age of the ‘net When it became known that Dough Lynch, vice dean of the graduate school of education at the University of Pennsylvania, did not in fact have a doctorate as he claimed, the University slapped him with “sanctions”, but he kept his …
It takes a village to solve a crisis Like it or not, crisis management is a team activity. An individual may direct and coordinate the team’s efforts, but it takes input from every department to do things right. In a recent CPA Insider article, Lee Terry drew a colorful metaphor …
Stay honest, or your reputation will suffer No matter how badly you want more business, it never pays to deceive your customers. One reason is that it’s ethically wrong, another is that you never know if the person you’re attempting to fool has a larger audience than your average citizen, …
Everyone faces crises, take this advice to make it through It’s easy for small business owners to become lax in their crisis management. The constant appearance of multinational corporations’ troubles on the front page may lull them into a sense of complacency, assuming that their single shop or small chain …
One false report can spiral out of control in a flash As use of social media by legitimate news outlets rises, so too do the opportunities for irresponsible reporting to plunge individuals and organizations into crisis management mode. If you thought reporters that skipped that pesky “fact checking” part of …
Social media provides valuable platform for military crisis management On May 1, 2010, Naval Support Activities Mid-South experienced floodwaters that displaced over 300 families, single sailors and geographic bachelors, destroyed office buildings, stranded cars and shut off electricity and telephone services. After the first day’s flooding, David Crenshaw, NSA Mid-South’s …
Don’t bury your head in the sand when it comes to crisis management If you’re working in social media or crisis management, it’s probably safe to assume that you’re set up on Google Plus. Unfortunately for Google, it’s also pretty safe to assume that you’re ONLY there to have another …
Today’s guest post comes to us from our colleague Melissa Agnes, who has made a name for herself guiding organizations through social media crisis management. Give it a read, and learn what you need to know about… The Impact of Social Media in Today’s Crises Social media has taken traditional …
Spend extra time with major players in social media In a crisis management situation you’ll be taking fire from many directions, and sometimes just monitoring and responding to inquiries on social media can take more time than you’ve got. When you’re at risk of getting overwhelmed, finding ways to engage …
