Below you'll find a list of all posts that have been categorized as “Crisis Response”
Takes over for FDA to ensure info is right where the public is looking The recent rash of meningitis infections, now known to be linked to contaminated steroid injections, should have fallen under the realm of the FDA – after all, the infections are not the result of an outbreak, …
Recording catches joyriding mechanics, highlights possibility of constant surveillance In our tech-heavy world, recording devices are everywhere. From the cell phones we all carry to the plethora of James Bond-esque gadgets available online, the chance of your actions being recorded at any given time is such that a prudent crisis …
Automaker’s lackadaisical crisis management creates continued catastrophe If it feels like the folks at Toyota been recalling cars for the past three years, well, that’s because they have. In yet another addition to the lengthy series of recalls, some 7.4 million+ Toyotas have been recalled because of a faulty power window …
Crisis management time for many rice-related industries How would you feel if I told you that you’re probably consuming several doses of a potent carcinogen and neurotoxin each week? Even worse, you’re feeding your kids the same dose in some of their favorite meals and snacks. That’s exactly what a …
How a nasty post became a boon for housewares giant Now Kitchenaid can add itself to the list of companies who’ve run into social media crises stemming from an apparent slip of the mouse. Right smack in the middle of last week’s presidential debate, this post went out from the …
Use online reputation management to help you catch problems early, or risk walking into a full-blown crisis Monday morning We applaud social media networks for allowing us to communicate with the public on a massive scale, but it’s critical to remember that while many businesses may close for the weekend, …
Farmers put social media to work in combating a devastating drought The reach and flexibility of social media makes it an ideal crisis management tool, even in industries that are thousands of years old. When a crushing drought put the crops of farmers across the U.S. in danger, they turned …
Natural solution for a nature crisis When flora and fauna present us with crises, we’re quick to look toward technology for a quick fix. Often, however, there’s a more natural solution. This quote, from an OC Register article by David Bro, explains how the city of San Clemente is putting …
Editor’s Note: The following mea culpa email was so surprising in its quality and thoroughness that our friend Crockett Dunn had to pass it along, and we thought we’d share it with you. Major kudos to the Pingdom team for doing online reputation management right. Subject: Bug temporarily affected monitoring …
Nonexistent crisis management from the pen maker Are you a woman? Are those manly black, white, red and blue pens keeping you from writing? Well look no further, because Bic’s “for Her” line is here! Yes, we’re being sarcastic, but no, we aren’t making up the “for Her” line. Industry …
Crisis management that reaches its intended audience This past Friday, the University of Texas at Austin and North Dakota State both received bomb threats from unidentified individuals. The obvious first step after receiving such a threat is to clear the area, but how do you notify the tens of thousands …
What drives a social media innovator to sit silent while his stock plummets? With Facebook stock, one of the most anticipated public offerings, well…ever, sinking from day one, you would think that the company would be eager to trot out the man who brought it all together, THE face of …
Widespread exposure calls for crisis management with reach Camping is a summer mainstay for many, but if you decided to take your family to California’s famed Yosemite this year, you’re probably feeling a bit nervous right now. Hantavirus, a bug few of us even knew existed, has leapt into the …
The Crisis Show’s 12th episode aired this week, and as usual hosts Jonathan Bernstein, Rich Klein, and Melissa Agnes had no shortage of topics to discuss. Two shooting incidents shocked the public this week, one at a PQ Montreal Victory Rally and another at Pathmark in New Jersey. The foul …
Using web education for crisis management With the Centers for Disease Control reporting 1,590 cases of West Nile so far this year, 2012 officially holds the record for highest number of West Nile infections since the virus was first detected in the U.S. some 13 years ago. To help combat …
