Below you'll find a list of all posts that have been categorized as “Crisis Response”
[Editor’s note: The following guest post from Dr. Vali Hawkins Mitchell and Kristen Noakes-Fry takes a look at an aspect of crisis management for which many managers are extremely unprepared.] When I arrived in New York City in September of 2001, I knew what my job was, even though my mind …
[Editor’s note: Reader Kim May pointed us to this story of the latest crisis management tactic being employed by Tesla Motors as it fights for acceptance among regulators and the public.] Electric carmaker Tesla Motors has been under (pardon the pun) fire since YouTube video of one of its vehicles …
Asking stakeholders to voice their opinion when you know your reputation is in the dumps is a bad idea Interactive social media events are a great way to connect with stakeholders and build your brand’s reputation, but several major brands have already learned the hard way that these events can …
Still convinced a single post can’t cost you your job? Everyone gripes about their job from time to time, but now, instead of meeting up with a friend or picking up the phone, many choose to vent on social media for the world to see. While we can understand the …
Twitter is not a private discussion, your statements are there for all to see! The UK Twitter crowd got their own show of spectacularly bad social media crisis management earlier this month, and it all started with this tweet: MASSIVE thanks to the @secret_plumber van reg no SL62FKG for almost …
[From the editor: This article, originally printed in Tony Jaques’ Managing Outcomes newsletter, breaks down the incredible series of crisis management failures from New Zealand dairy giant Fonterra during its botulism-in-milk-powder crisis.] The independent report into the ‘botulism-in-milk-powder’ crisis at New Zealand dairy giant Fonterra is a searing assessment of …
Add this one to the list of major hacks in 2013 In early October software maker Adobe was hit by hackers, who reportedly stole some 3 million encrypted customer credit card records, along with login data. Now, the real story is coming out, and the damage is FAR higher than …
Great example being set by the government org The Center for Disease Control and Prevention has really taken the lead when it comes to government organizations getting on board with online crisis communications and crisis management. For years now, the CDC has been exemplary in its use of web-based education …
A demonstration of effective crisis communications Electric vehicle pioneer Tesla Motors has hit a couple of speed bumps this year. First was a dustup with the NY Times, and then one of its vehicles caught fire after a collision and video of the event quickly went viral. What do you …
Does the Service have crisis management policies in place to cope with misbehavior? Another incident that appears to involve women, sex and booze is further damaging the reputation of the Secret Service, already threatened by revelations related to the scandal in Cartagena. The most recent trouble didn’t start on foreign …
JAL and ANA put unwitting civilian passengers through contested airspace China’s newly declared air defense zone over a disputed area of the East China Sea has drawn the ire of quite a few countries, including the U.S. and neighboring Japan. While it’s not surprising to see the U.S. continuing to …
Your efforts are far more effective if you know what you’re working towards It really is incredible how much wisdom from nearly 2,000 years ago can still apply so perfectly to business today. Take this quote from Lucius Annaeus Seneca, the famed Roman philosopher celebrated in the writings of Dante, …
Lack of proper prevention practices led to loss of life Incidents like the devastating explosion at a Texas fertilizer plant are exactly why we push the idea of planning for crisis management so hard, and so often. As was suspected when the federal investigation began months ago, the plant has …
Terrible handling of a huge disaster When you choose to ignore a crisis and bury your head in the sand, you need to remember what part of you is sticking up for the world to see. Obviously nobody at the North Dakota Health Department got the memo on that one, …
Crisis management mistake exposes antiquated thinking at the international airline The recent Thai Airways mishap, in which a jet skidded off of a Bangkok runway, isn’t terribly unusual for an airline. Don’t get us wrong, any incident involving even a minor plane crash is going to attract coverage, but it …
