Below you'll find a list of all posts that have been categorized as “crisis public relations”
This past week saw American Airlines suffering through a slew of bad press as a result of a stewardess, who clearly needed a mental health day, berating a passenger for asserting that he was indeed allowed to have orange juice as a part of his first class package. This quote …
Tiger Wood’s crisis management, or lack thereof, has been the subject of intense scrutiny and criticism since his car accident early November 27. Since then he has mostly allowed others to control his story, and, as we often tell our readers, that is one of the biggest mistakes anyone can …
Recently, Mary Martinez was told that it was illegal to breastfeed her baby by security guards inside of a Michigan Target store. When she refused to leave, store security called the local police, who confirmed that what the woman was doing was 100% legal. While both of these acts were …
Acting as a low cost marketing, public relations and crisis management tool, blogs, both your own and others, can be a powerful utility for any organization. A post from PublicRelationsBlogger.com explains further: Whether you create and manage one yourself or read and follow others, blogs provide the chance to really …
Brandy’s Kodak digital camera comes with several pre-set modes, one of which is “beach.” However, when her camera stopped working after a trip to the beach, she reports that Kodak’s mystifying response to her service request was that just because a digital camera has a setting for taking photos at …
One of the biggest steps an individual or organization can take toward securing their identity is to lay claim to their own name on the Internet. Now, a new product from reputation management experts ReputationDefender, called NameGrab, is making that a lot easier. As they explain it: Now, you can …
With coders from the likes of Google, Microsoft, NASA and Yahoo!, the hackers at the first ever Random Hacks of Kindness event are far from the stereotype most would imagine. These elite of the programming world gathered together at this contest to not only create tools for disaster relief, but …
Anyone who has children knows they can be a handful, especially among the chaos of boarding an airplane, which causes stress to many adults. Apparently though, the folks at Allegiant Air are not too sympathetic. After an Arizona mom’s young children, with whom she was traveling alone, became restless and …
Crisis managers have long known the benefits of saying, “I’m sorry,” but many other business circles are just now catching on. In a recent post on his blog, “Crisis Guru”, James Lukaszewski, crisis communications expert, broke down exactly how this practice is changing litigation: Many in the legal profession remain …
When an organization is in a hard spot, it draws the attention of the media. Unfortunately, sometimes media outlets become overzealous and will publish malicious statements. Because countries interpret the relevant laws differently, having these statements retracted can often cause headaches. In the second of a three-part series written for …
We frequently discuss crisis prevention and response, but a topic that’s not touched upon as often is the clean-up phase. In an article penned for the latest Crisis Manager, Jonathan Hemus, founder of Insignia Communications, explains his way of thinking: Getting through a crisis successfully can suck every bit of …
Almost every public relations professional has, or will, manage a client’s communications in a crisis situation. We all know the drills. But, how many of us have been on the other side, crisis management for the plaintiff’s side; working for the organization that wanted the publicity to continue. In a …
Those in the medical field face some of the most extreme crisis management situations one could imagine, including this one, described in an article from ProPublica.org: With scant public input, state and federal officials are pushing ahead with plans that — during a severe flu outbreak — would deny use …
An interesting, and silly, lawsuit has been filed against Twitter by Texas-based emergency alert provider TechRadium. Their complaint? They say the widespread use of the service by governments and organizations as an emergency notification system violates their patents. The worst part? It appears that none of their patents have even …
This video is a response by Sons of Maxwell singer Dave Carroll to some incredibly poor customer service by United Airlines. After he and his band members witnessed his $3500 guitar being mishandled and broken by baggage handlers, United sent him on a nine-month wild goose chase to find the …
