Below you'll find a list of all posts that have been categorized as “crisis public relations”
As news headlines show us on an almost daily basis, many companies still neglect to prepare detailed and workable crisis plans, hindering their ability to react when disaster rears its ugly head. If your organization believes itself ready to actively engage in crisis management, go through this list of questions …
I’m probably the last person you want to hear from now. I’m what you call a customer. Chances are, you don’t know me. You’re fast asleep when you fly over me on red-eyes. You profess undying love for me in company lore—and ignore me in practice. You’ve built a Byzantine …
“BP’s handling of the spill from a crisis management perspective will go down in history as one of the great examples of how to make a situation worse by bad communications,” said Michael Gordon, of New York-based crisis PR firm Group Gordon Strategic Communications. “It was a combination of a …
Social media has become an integral part of the business world, and in its short life we’ve already created many rules for how it should be used. While many of them are debatable, this one, from a Social Media Examiner article, stands true for all: Provide value. That’s it. In …
A United Airlines flight from New York made an emergency landing outside Washington after a fire broke out in the plane’s cockpit, a spokeswoman for the Federal Aviation Administration said. The fire aboard the Boeing 757 was extinguished before the plane landed Sunday night and no injuries were reported, FAA …
It was late 2008 that the Securities and Exchange Commission disclosed to Congress that some employees, including 17 senior officers collecting salaries ranging from $100,000 to $222,000 per year, were caught watching pornography on the job during the then-unfolding financial crisis. Until recently the story had not caught on in …
Every crisis holds valuable lessons for both those directly affected and their peers. A recent AP article, published on ASICentral.com, asked professionals for some lessons that other business owners can learn from Toyota’s recent crisis management mistakes and got several responses, including one from BCM President Jonathan Bernstein: “…the best …
Since the advent of social media platforms, boundaries between CEOs and the general public have become almost nonexistent. Customers now have direct access to the people managing companies, and they expect them to be openly accountable. This provides companies with the unique opportunity to address a crisis situation by telling …
A new social media service, Unvarnished, which entered its beta phase just yesterday, is already drawing ire and raising trepidation among many professionals. With the wild popularity of social media, why is the launch of Unvarnished causing such a stir? This quote from a TechCrunch article explains: Today, Unvarnished makes …
Last week’s Business Matters podcast, now available as a 20-minute .MP3 file, took a look at the various aspects of Toyota’s landmark crisis by interviewing several professionals, including Bernstein Crisis Management President Jonathan Bernstein, on what it all means to Toyota and their customers. Although the recall is already being …
Last week, Google launched an add-on to Gmail called Google Buzz. Almost immediately, the world howled with complaints that the product exposed users’ privacy by publishing lists of followers made up of the people a user e-mailed and chatted with most. This made Google Buzz a danger zone for reporters, …
Toyota executives have been virtually silent amid a recall of millions of their cars because gas pedals can become dangerously stuck. For their customers, oh, what a feeling _ fear, frustration, confusion and anger. Since Tuesday, when the Japanese automaker said it would stop making and selling some of its …
After the preceding year’s series of corporate-caused crises caused worldwide shakeups, organizations can expect to face extremely heavy government scrutiny in 2010. In a featured article from our latest Crisis Manager newsletter, Mike Kerwin of Levick Strategic Communications discusses this topic: Global financial crisis, high-profile recalls, and climate concerns were …
HP computers are racist? Who knew? In a humorous video that went viral on YouTube over the weekend, two sales associates point out a flaw in HP’s facial recognition software, which apparently fails to recognize black people. While the video’s creators, Wanda Zamen and Desi Cryer, say they originally made …
Prevention is the most effective form of crisis management because, if executed well, it can stop a situation from becoming a crisis at all. Social media can be very useful in this role, as this quote from the FreshNetworks blog demonstrates: I have a client who once said to me: …
