Below you'll find a list of all posts that have been categorized as “Crisis Prevention”
One important lesson for crisis managers is that the news media demand a “shorthand” way of identifying any story, and a company brand is a very convenient option, especially in a crisis. Witness the “BP Texas Fire”, the “Tylenol disaster”, the “Intel Pentium chip” failure, and the “Firestone tyre” scandal. …
In the first two years after the term “Swine Flu” was used to describe the illness that mutated and jumped to humans from pigs, the U.S. Pork Industry suffered losses estimated to be in excess of $5 billion. This despite the reality that what came to be known more frequently …
We’ve just uploaded a brand new Crisis Manager newsletter to our website! This issue features an article by BCM President Jonathan Bernstein, which uses the negative effects swine flu has had on businesses as a launching point to discuss ways to prevent consumers making decisions about your product based on …
When handling a crisis, it is always in your best interest to control your own story. If one declines to do this, then it’s guaranteed that someone else will do it for you. The torrent of rumors and speculation surrounding Tiger Wood’s recent car accident is a perfect example of …
The best tools are always created out of necessity, and the technology era has done nothing but speed up that process. A new mesh of technologies called Ushahidi, which means witness in Swahili, is bettering lives by allowing users to map evidence of human rights abuses, violent happenings, spread of …
A new survey is indicating that many employers may be in trouble in the coming year, as a full sixty percent of the members of the workforce polled indicated that they intended to leave their current job to pursue new opportunities as the economy improves through 2010. A quote from …
If you ask employees of any organization, most would say they look to their managers for leadership, inspiration and direction. Despite that, a recent global study has indicated that less that half of all managers feel that displaying these traits is a part of their job. In a post on …
Brandy’s Kodak digital camera comes with several pre-set modes, one of which is “beach.” However, when her camera stopped working after a trip to the beach, she reports that Kodak’s mystifying response to her service request was that just because a digital camera has a setting for taking photos at …
One of the biggest steps an individual or organization can take toward securing their identity is to lay claim to their own name on the Internet. Now, a new product from reputation management experts ReputationDefender, called NameGrab, is making that a lot easier. As they explain it: Now, you can …
We’ve just sent out the latest issue of our Crisis Manager newsletter, which is now being distributed (for the first time!) in full-color HTML format, and I’d like to say a special thank you to all of my subscribers who toughed it out while we made the switch. For this …
With coders from the likes of Google, Microsoft, NASA and Yahoo!, the hackers at the first ever Random Hacks of Kindness event are far from the stereotype most would imagine. These elite of the programming world gathered together at this contest to not only create tools for disaster relief, but …
Violence striking the workplace is a nightmare scenario for any organization. Unfortunately, the ugly reality is that these things can and do happen, as has once again been made apparent by several recent workplace shootings, all occurring within one week of each other. A recent article from BusinessInsurance.com featured an …
Anyone who has children knows they can be a handful, especially among the chaos of boarding an airplane, which causes stress to many adults. Apparently though, the folks at Allegiant Air are not too sympathetic. After an Arizona mom’s young children, with whom she was traveling alone, became restless and …
Safe to say the management team at Maclaren is having a terrible week. On Monday its U.S. subsidiary issued a press release announcing a recall of every baby stroller it has sold in the United States in the past decade — which means about one million units. The purpose is …
Often, when a crisis is thrust into the public eye, it causes others to take notice and think about their own crisis management plans. A recent article from the Cookeville Times website investigated the ways various organizations prepare for crises, as well as sharing this advice: In a speech to …
