Below you'll find a list of all posts that have been categorized as “Crisis Prevention”
Wood product manufacturer Weyerhauser is among the first companies to be face criminal prosecution under 2004’s “Westray amendment,” which makes it legal to charge companies with criminal neglect. In an investigation following the death of an employee, supervisors and management were found to have been well aware of safety issues …
Working with the media in litigation-related situations can reap serious rewards for lawyers and their clients. While the first option for dealing with the public is usually a crisis management professional, when dealing with legal matters lawyers hold the advantage of attorney-client privilege, which is a major aid in protecting …
“In the Twitter age” is a term I heard this past week from a slightly frustrated public relations professional talking about how he’s been forced to modify his crisis management plan. And change he must. The best-laid crisis management plan will quickly unravel when information – true, untrue or even …
A recall was issued for over 150 items containing hydrolyzed vegetable protein after salmonella Tennessee was discovered in products made by Las Vegas based Basic Food Flavors. The FDA, conscious of criticism received for slow action in the past, launched an aggressive crisis response effort with a list of potentially …
The emergence of social media services as places to gather and share ideas has opened new avenues for consumers to find and connect with each other. While this obviously presents many opportunities for positive brand conversations, what may not be immediately apparent is the way in which the various social …
We’ve discussed the various ways Toyota’s crisis response was lacking, but the company’s poor crisis management practices before the recalls began were also a major contributor to the level of damage done. This quote from a post on the Experience Matters blog explains what went wrong: Toyota spent a lot …
In this week’s issue of Crisis Manager we switched things up a bit, substituting an interview with Jean Palmer, author of “Tough Talks in Tough Times,” for our usual guest article. That Q&A session, conducted by Bernstein Crisis Management President Jonathan Bernstein, investigates the connection between employee relations and crisis …
If your protocol is comprehensive but unmanageable, that’s a crisis in itself What’s worse: having no crisis plan, or an unwieldy one? Consider that the latter is worse for an organization that lets its fate ride on the contents of a clunky plan that isn’t actionable. This quote from an …
Department for Work and Pensions (DWP) civil servants in Carlisle have alleged they were ordered to imitate answerphones between 12pm and 2pm on Monday, so that when callers got through, the workers would say: “Due to the high volume of enquiries we are currently experiencing, we are unable to take …
When facing a crisis, it’s important to take an approach fitting to the situation. Every month in Merrie Spaeth’s Bimbo Awards she compiles a list of people who did the opposite, and took a hit to their reputation as a result. An example:The International Luge Federation said Georgian athlete Nodar …
The death of a trainer at the hands of their main attraction, a killer whale, had to be in SeaWorld’s book of worst case scenarios. What kept this a public tragedy and not a PR nightmare was the effective way in which the park used social media to handle crisis …
Crisis prevention is all about being prepared. Being prepared not only for the likely situations, but the unlikely, and even the unthinkable. In a recent blog post inspired by some time spent teaching crisis communications, Bill Salvin explained the “secret skill” that allows experts to be ready for the unthinkable: …
Crisis Commons’ Crisis Camps are once again kicking off, this time with aid for Chile in mind. These gatherings of tech-savvy volunteers have already demonstrated the crisis management capabilities they bring to bear with their mapping and communications aid for the Haiti ‘quake, and here’s a quote from V1 Magazine’s …
Jonathan Bernstein was recently interviewed for a Business Insider story about product recalls, and the website allowed us to embed the whole story for you here. The BCM Blogging Teamhttps://www.bernsteincrisismanagement.com/
These days it pays to remember that, to the general public, bloggers, Tweeters, and the like hold a growing degree of credibility. As this quote from an Economic Times article explains, it’s just as important to form relationships with these “I-Reporters” as it is traditional ones:Companies faced with a crisis …
