Rothlisberger’s Apology Ineffective

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, public relations

Pittsburgh Steelers quarterback Ben Rothlisberger can’t keep himself out of trouble. Accused of, but not charged with, his second case of sexual misconduct in less than a year, it’s clear the man is making some bad decisions. Rothlisberger’s crisis management throughout both cases has been sub-par, and the statement he …

BP’s Oil Rig Disaster

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

Last week’s explosion and sinking of an oil rig was just the latest in a series of disasters that have plagued petroleum giant BP. With several safety measures failing on their most high-tech and “safe” rig, the company will face investigations and questioning from several different sources. A quote from …

Harmonic Convergence

Jonathan Bernstein crisis management, Crisis Prevention, online reputation management, reputation management

Would you rather have your online reputation be associated with your beautifully written corporate values or with the terms “vomit” and “crap”? That is the question posed by guest author Merrie Spaeth in her article for the latest Crisis Manager, “Harmonic Convergence”. In it, Merrie examines the reasons why it’s …

Twitter Developers Upset

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

When Twitter purchased Atebits, maker of the Tweetie app, it slapped the face of loads of third-party developers who had helped rocket Twitter to a raging success. More than 70,000 applications have been created to allow users to tweet on the go, geotag, shorten URLs, post pictures and more, and …

College Crisis Management

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, crisis simulation, crisis training

According to a recent poll, many college and universities have never actually tested their crisis management plans. The poll, whose results were published by Campus Technology.com, contains some figures that are bound to cause concern for students, teachers and their families: According to the results, 54 percent of institutions have …

Jump Start

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention

Every terrorist attack or natural disaster serves as a reminder of just how fragile the things we take for granted really are. In a blog post motivated by last week’s subway bombings in Moscow, Eileen O’Connor, of law firm McDermott, Will & Emery, described some ways you can get a …

Four Ways to Lie

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, Crisis Response, reputation management

Bernstein Crisis Management President Jonathan Bernstein’s article, “Four Ways to Lie,” is now available at his newest blog, featured at the Free Management Library. The post contains several different ways that dishonesty among individuals and organizations can create crisis management issues, as well as lending some advice to the Vatican …

Unvarnished

Jonathan Bernstein crisis communications, crisis management, Crisis Prevention, crisis public relations, Crisis Response, reputation management, social media

A new social media service, Unvarnished, which entered its beta phase just yesterday, is already drawing ire and raising trepidation among many professionals. With the wild popularity of social media, why is the launch of Unvarnished causing such a stir? This quote from a TechCrunch article explains: Today, Unvarnished makes …