Below you'll find a list of all posts that have been categorized as “Crisis Prevention”
In an effort to educate the public about the world of crisis management, Bernstein Crisis Management President Jonathan Bernstein presents Ask the Crisis Manager, a series of Q&A sessions featuring both Jonathan and selected members of the public. Offered exclusively as a service to subscribers of his Crisis Manager newsletter, …
“BP’s handling of the spill from a crisis management perspective will go down in history as one of the great examples of how to make a situation worse by bad communications,” said Michael Gordon, of New York-based crisis PR firm Group Gordon Strategic Communications. “It was a combination of a …
Arizona plans to spend $250,000 on a public relations campaign to counter concerns about its controversial, new immigration law and promote itself as “a safe and welcoming destination.” The state’s hotel trade group will add another $30,000 to the effort, according to the Associated Press. The PR campaign is one …
As oil continues to gush into the Gulf of Mexico, experts from across the globe are touting their crisis response plans in the media. From caps to relief wells, it seems we’ve heard it all, but with concerns growing by the day some more extreme measures are beginning to draw …
The British Red Cross is preparing to hold its annual Disaster Response Challenge, a real-time crisis management exercise that spans two full days, now scheduled to be held from September 24-26. Proving an opportunity for participants to experience the same situations and critical decisions that face first responders in real …
We often write about the necessity of starting crisis management before an issue ever arises, but the reality is that very few actually heed this advice. While convincing higher-ups to take the first step is tough, there is a proven path that leads to success, as this quote from the …
Far too often, we get in trouble by attempting to be all things to all people. And the reason we get into trouble is really quite simple – it never works. This quote, from Jeff Chatterton’s article in the Crisis Manager newsletter, explains the quandary that many organizations find themselves …
We are very excited to announce the official launch of the new Bernstein Crisis Management website! Every page has been redesigned from the ground up, and we invite you visit us and let us know what you think. Of course, the BCM site still offers a huge selection of professional …
In a year where major corporations are making blunders right and left, McDonalds went against the grain and pulled off a highly successful recall of tainted “Shrek” glasses sold as part of a promotional offer. Not only did McDonalds make things right, they went above and beyond, as this quote …
These days when customers lash out it is not through a written letter, phone call, or even email, they take their complaint directly to where the most eyes will see it as quickly as possible, and that means social media. We’ve seen this again with the recent crash of Inuit’s …
Flip video recorders are quickly becoming social media stars with their ability to capture, edit, and upload video directly to YouTube on the fly. While two college students set out to complete a project which involved speaking with Congressman Bob Etheridge using their own Flip cams were probably looking for …
British Airways is extremely embarrassed over a photo that appeared in one of its articles in the latest London Heathrow Airport staff magazine, and for good reason. Yahoo! News explains: The image accompanied an article spelling out the benefits of the mobile-boarding setup, which permits users of mobile digital devices …
Death is inevitable, of course, but under certain circumstances an untimely passing can create trouble for your organization. In his article, When Death is the Crisis, published in the latest Crisis Manager newsletter, crisis management guru Jim Lukaszewski gives ten tips on how to cope with a death related to …
There are five steps to effective crisis preparation. If you don’t follow them before a crisis breaks, you risk serious reputation and financial damage, not to mention harm to employees or other stakeholders. In the latest Crisis Manager newsletter, BCM President Jonathan Bernstein gives a preview of one of his …
There’s a new Crisis Manager up on the Bernstein Crisis Management website! In this issue, BCM President Jonathan Bernstein offers a glimpse into some of his best thinking on the subject of crisis preparedness with an excerpt from a white paper written for virtual command center provider MissionMode Solutions, a …
