Below you'll find a list of all posts that have been categorized as “Crisis Prevention”
Merrie Spaeth’s BIMBO awards are a constant source of amusement and education as she compiles the poorest communications choices people have made in the previous month. This month the top prize went to the state of New Jersey, which has felt the need for crisis management after the recent rise …
Google is now letting businesses respond to reviews posted on their Place Pages in Google Maps. This should be huge for reputation management, particularly as Google continues to place increased emphasis on these pages. “Engaging with the people who have shared their thoughts about your business is a great way …
As part of an effort to promote a “road diet” on Chicago Drive SW, Grandville officials looked into creating a Facebook page. But they found out the city already has a presence on the social networking website. Although unofficial, the site looks like what city officials had in mind. “We …
As the Internet makes it increasingly easy for anyone to track, publish and spread information or opinions, online reputation management continues to become even more integral to crisis management. Just what does reputation management entail? iBusinessTip.com explains: Reputation management is the process of tracking an entity’s actions and other entity’s …
Wherever there’s a crisis you are bound to find the media, and simply dropping a curt “no comment” is not going to cut it. While good crisis management dictates that organizations push a statement out quickly, leaving a big of wiggle room can prevent future problems. The Get in Front …
This week’s issue of the Crisis Manager newsletter has just been added to the Bernstein Crisis Management page. Inside you’ll find two articles from BCM President Jonathan Bernstein. The first, a primer on creating a method for measuring success in crisis communications, offers a simple solution to an oft-asked question …
Last week NASA’s crisis prevention plans were put to the test when the Twitter account used by astronauts on space missions, @NASA_Astronauts, was hijacked and put to work broadcasting advertising spam. MSNBC reports: “Either NASA astronauts are really getting hit hard by Obama’s manned space program cuts or their Twitter …
Social media has become deeply entwined with crisis management, making both monitoring and responding to issues significantly easier, while simultaneously providing new opportunities for trouble. As is the case with nearly everything though, being prepared is half the battle. To that note, the Adland Upstart blog recently provided a list …
Apple flunked its first response to the iPhone 4’s antenna problems, but the company turned everything around with a last-minute press conference and free bumper cases, one crisis communications expert said. “I think after a real slow start, they’ve done very well,” said Jonathan Bernstein, a crisis management specialist and …
The immense competition for audiences and growing public desire for sensationalism has put a serious dent in the ethics of some reporters and, if you are caught unaware, it’s possible for one unscrupulous journalist to dish out an incredible amount of reputation damage with one well-placed article. Because of this, …
The ultimate goal of crisis management is to turn the inevitable crises that occur into victories, with organizations learning from the experience and coming out stronger for it. In a post on his blog for the Free Management Library, Martin Keller describes the steps his team took to overcome the …
Because of the stress and strain a crisis brings to any organization, having realistic, workable plans is crucial to success in crisis management. In a recent post on her blog, 2M Communications Ink, Margaret McGann provided an excellent list for ensuring your crisis communications plan is workable: 1. Avoid minutiae …
We have already taken the stand that Apple should consider itself in the midst of a crisis, and as iPhone 4 reception issues continues to irritate users and grab headlines worldwide there are few that would disagree. This quote from Appolicious.com has more details about the actions (and lack thereof) …
Nearly every business collects some type of personal information these days, and whether it’s email addresses or credit card numbers, a data breach brings many questions and immediate reputation damage. As the following quote from a Property & Casualty article explains, it is crucial for organizations to include this possibility …
The past couple of weeks has seen the rise of a new issue for computer provider Dell as a recently-unsealed 2007 lawsuit charging the company with knowingly selling millions of faulty computers made headlines. PC Magazine has the details: Advanced Internet Technologies (AIT) sued Dell in 2007 over charges that …
