Below you'll find a list of all posts that have been categorized as “Crisis Prevention”
Crisis management tips and advice from the pros Our first Crisis Manager of the new year is here, and with it comes guest articles from two highly experienced professionals. First, we had the opportunity to bring to you an article by ex-BP head of communications Neil Chapman, that tells of …
Lax response hurts popular fast food chain Executives at Chick-fil-A had these days circled on their calendars long ago: It was to be Spicy Chicken Biscuit Premiere Week, a public-relations-sparked rollout of the company’s most exciting offering since last year’s Spicy Chicken Sandwich. Then on Tuesday, Good As You broke …
Crisis management starts from the top In times of crisis, people look to their leaders for guidance. Whether you’re a politician or the CEO of a company, you will be expected to be at the forefront of any crisis management efforts. In a recent blog post for the Harvard Business …
Active social media use makes crisis commmunication easier The pages of this blog are filled with examples of what not to do, where crisis management has steered off course or just gone bad. That’s not the whole picture though, there are organizations out there that get it, and put “it” …
Communication with employees is critical Trauma happens in the blink of an eye. One moment, you are engaged in the exceedingly ordinary tasks that often make up the bulk of a comfortable workday. The next you are confronted with a life-or-death scenario. In the case of a bank robbery, that …
Social media brings new crisis management concerns Social media is still evolving, but there are certain rules that will help lead you to success. In a recent article, published on Ragan.com, social media expert Priya Ramesh listed her “10 Commandments of Social Media.,” a primer on social media crisis management. …
Saying the wrong thing during a crisis can make your organization look foolish Filled with quotes wherein “the speaker causes the listener to believe exactly the opposite of what was said,” Merrie Spaeth’s “Bimbo Awards” are a who’s who of bad crisis management. With the recent release of the “Bimbo …
Not having a solid policy in place leaves the door open for crises Social media can no longer be considered a fad, as the network of services continues to become more intertwined with each other and with our lives. By this point, most businesses understand that they need a social …
A perfect example of how poor crisis communications leads to trouble Ignoring your customers is bad for business, bottom line. In an article written for the latest Crisis Manager newsletter, appropriately titled, “Ignoring Customers – Not Smart Business,” friend and Checkmate Public Affairs owner Jeff Chatterton provides a perfect case …
Not Smart Business & Social Media Policy The newest edition of our Crisis Manager newsletter is up now on the BCM website! This time around we get started with a piece by frequent contributor and reputation management expert Jeff Chatterton, of Checkmate Public Affairs. His article, a case history of …
Strong social media crisis communications prevents a major boycott Harvey Norman nearly had a very unhappy Christmas. The retail chain, one of Australia’s largest, recently ran an ad campaign that had consumers up in arms, but thanks to an alert social media team and responsive execs, the problem was resolved …
Paying attention to rumors will give you a leg up in crisis management While every business will experience crises, some are more likely to be thrust into the public eye as a result. Government contractors are certainly in that category, and as result must take extra care certain to have …
Engaging in social media requires a crisis management plan Brands are now expected to build social media communities but, especially because many are still unfamiliar with the territory, there are risks involved. One of these is the unavoidable fact that someone, somewhere, will eventually be unhappy with your organization and …
When it comes to online reputation management, it pays to be prepared Reputations are built and broken on the Web. Be prepared, and you can come out of a crisis looking stronger than ever and carrying the respect of your stakeholders to boot. Come unprepared, though, and you risk a …
Crisis management insight and advice This week, the Crisis Manager newsletter starts off with an article, written by BCM President Jonathan Bernstein, that provides a self-exam designed to help determine whether you are prepared for online reputation and crisis management; an invaluable resource because, if your business is like most, …
