The incident is over, but the crisis has just begun Most organizations understand the need to have crisis management plans to cope with immediate issues like fires, machinery failures or violence in the workplace. However, crises aren’t over just because the incident’s drawn to a close. In fact, they’re only …
States Flunk Public Health Crisis Evaluation
Study reveals many states not prepared for public health crisis management If the health scares and natural disasters of recent years have shown us anything, it’s that state governments are expected, and needed, to lend a hand in getting us through crises with minimal damage. In order to evaluate the …
Crisis Prevention Plans Make a Difference
Stop trouble the smart way – by not letting it start in the first place There’s a reason we’re quite fond of the saying, “the best form of crisis management is crisis prevention.” Sure, the big publicity comes from swooping in to salvage a disaster in progress, but few realize …
Cybersecurity & Crisis Management in 2013
New threats hold potential to create crisis management woes As computers and mobile devices continue to become deeper entwined with all aspects of our daily lives, the potential dangers presented by cybersecurity breaches become exponentially more worrisome. Cyberheist News recently published its “13 Predictions for 2013,” and below we have …
Mass Shootings – Think Prevention as well as Response
Editor’s note: The following guest post from crisis management expert Rick Amme was written several months before Newtown. In his own words, “Unpleasant as this is, it is something you have to think about in a position of leadership: prevention, not just response, when it comes to shootings in the …
Good Crisis Management Means Getting Your Hands Dirty
[Jonathan Bernstein here to say that I’m proud to introduce an original thought piece by my son, “chip off the old crisis manager” Erik Bernstein.] Keep leadership involved for crisis management success Organizations frequently bring in outside crisis management professionals in time of trouble, but just because you’ve hired someone …
The Cascading Decline at the BBC
Editor’s note: The following is a guest post from crisis management expert Michael Nayor. It originally appeared on his blog, Crisis Management for Business. Covering for an organization rarely works. Neither does the belief that an organization is so strong and respected that it exits on a level all its …
When to Talk, When to Walk
Help with crisis management for tricky media situations Most of the time when organizations are dealing with crisis management, their leadership is very concerned, often even intimidated by, the media. This often drives people to speak when they really shouldn’t, simply because they’ve had a microphone shoved in front of …
Nothing is Invulnerable
Even Superman had a weakness Many individuals and organizations would like to believe that they are invulnerable. For some, the belief has been slowly built by success. Perhaps they’ve even encountered a few minor glitches that ironed themselves out, further encouraging the belief that nothing bad can really happen to …
FEMA’s Crisis Management Tips for Hurricane Sandy
With Hurricane Sandy set to make landfall in the next couple of days, the time for to prepare is here. FEMA has done an excellent job of sharing information over the ‘net, utilizing several websites, social media accounts, and emails full of tips like the following, aimed at keeping the …
Social Media Doesn’t Close for the Weekend
Use online reputation management to help you catch problems early, or risk walking into a full-blown crisis Monday morning We applaud social media networks for allowing us to communicate with the public on a massive scale, but it’s critical to remember that while many businesses may close for the weekend, …
CDC Combats West Nile with Web Content
Using web education for crisis management With the Centers for Disease Control reporting 1,590 cases of West Nile so far this year, 2012 officially holds the record for highest number of West Nile infections since the virus was first detected in the U.S. some 13 years ago. To help combat …
Crisis Management for the Long Haul
Think beyond the short term when it’s crisis management time It’s a very common crisis management mistake – you see an issue, think of a quick solution, and POOF, it’s fixed in the fastest way possible. Problem is, a “quick fix” has a strong chance of becoming a damper on …
British Red Cross Disaster Response Challenge
A hands-on crisis management experience Have you ever wondered whether you could handle the intense crises encountered by real Red Cross disaster response teams? Maybe you’re trained in crisis management, but want to get some real, “down in the trenches” experience. The British Red Cross Disaster Response Challenge is a …
Crisis Management for One, Please
Protecting your reputation on the ‘net When your small business is reliant largely on word of mouth, as they so often are, how do you protect its reputation when upset customers get vocal on the web? This quote, from an AmEx Open Forum article by Angela Stringfellow, features some solid …