Below you'll find a list of all posts that have been categorized as “crisis management”
I have long been an advocate of strategic reputation management as an essential part of any crisis management strategy. Although still overlooked dangerously often, the business world is becoming more and more aware of this aspect of crisis communications thanks in part to the efforts of people like Deon Binneman …
This past edition of Crisis Manager featured a guest article by a source who is extremely familiar with crises. A 30-year veteran of the Oregon State Police, including his current nine-year stint as Public Information Officer, Gregg Hastings handled the media during the intense search for the missing James Kim …
“Perhaps not surprisingly I have recently had discussions with a number of CEOs concerning what politely we call Contingency Planning, or more brutally, Crisis Management. These discussions have ranged from a charity wanting advice in order to be prepared for difficult questions concerning donations, to companies investigating business-threatening product and …
“I think I screwed up,” Obama said in an interview with CNN’s Anderson Cooper. “And, I take responsibility for it and we’re going to make sure we fix it so it doesn’t happen again.” In an astounding demonstration of JUST how different a communicator he’s going to be as President, …
My friend and professional associate, Gerald Baron, authors his own blog, the Crisisblogger, covering stories ranging from the recent salmonella outbreak to his opinions of the White House website. An engaging and enlightening read on the subject of crisis management in this new era of communication, I highly recommend that …
Another gem from The Consumerist today. According to the Washington Post, Heartland Payment Systems, a payment processor that handles credit card payments for over 250,000 businesses, has had more than 100 million transactions compromised through malicious software that had been unknowingly installed on its network. As if the situation were …
A new blog penned by John Withington – author of The Disastrous History of London, A Disastrous History of Britain and (his latest) A Disastrous History of the World – dissects current disasters and examines them in a historical light. While somewhat macabre, Withington’s posts make clear what I have …
In this article reported in my online newsletter, Crisis Manager: The Internet Newsletter About Crisis Management, Jim Lukaszewski has given us a clear view of what we all know: sometimes what is said is not what is meant. Unfortunately, the meaning is usually very clear to the listener. When responding …
After working with SEO guru Chesa Keane of TAO Consultants for some time, we have established a working relationship that is both interesting to the both of us as well as extremely valuable to our online crisis clients. In my latest Media Bullseye column, REPUTATION MANAGEMENT ONtheLINE, I explore some …
I happy to report that my newsletter, Crisis Manager: The Internet Newsletter About Crisis Management, has been rated by MarketingSherpa as one of the top 10 newsletters for PR professionals. Thanks MarketSherpa — and all my readers! JB Jonathan Bernsteinwww.bernsteincrisismanagement.com
Given my comment on my blog yesterday about the news of the US Airways crash into the Hudson River — pray first, analyze later — I found this article about pilot Chesley “Sully” Sllenberger interesting. He proves that being prepared for crisis means you can successfully handle crisis. Jonathanwww.bernsteincrisismanagement.com Added …
Everybody loves a contest, so here at Bernstein Crisis Management, we thought that a good contest to begin 2009 would be a great idea. Here’s the scoop: If you have a crisis management-related case history worthy of publication in my Crisis Manager: The Internet Newsletter About Crisis Management we have …
Stephen C. Rafe makes some very good points in his article reported in Crisis Manager – The Internet Newsletter About Crisis Management about the appropriate responses to crisis that a company should take. It’s important in any crisis to avoid confrontational and defensive behavior when confronted by critics. Rafe says …
I’ve been refining my process of “Vulnerability Audits,” the first step in crisis prevention. Read how doing a “scan of your operations” in advance can help you avoid or minimize crises that may arise unexpectedly. JB Jonathan BernsteinPresidentBernstein Crisis Management, Inc.
Have you ever seen Merrie Spaeth’s hilarious “BIMBO Awards“? They’re monthly collections of mostly famous people suffering from foot-in-mouth disease, along with some examples of “doing it the right way” in crisis communications. For example, here was this month’s “winning BIMBO”: “I’m here to tell you right off the bat …
