Below you'll find a list of all posts that have been categorized as “crisis management”
Once again a household brand is finding itself in need of some serious crisis management. A growing campaign, spreading via Twitter and other social media, is aiming to stop cellular provider AT&T’s plan to charge subscribers an additional $200 to upgrade to the newest iPhone if they are not finished …
One aspect of crisis management that has really come to the forefront in the past few years has been online reputation management. The reason this field is growing so rapidly is due to the nature of the Internet. It is most certainly a double-edged sword; communication is so fast and …
We often think of crisis management as used in the work environment, but really it can be applied almost anywhere. The volunteers from the Fountain Hills-based CARE/FH team, a crisis response unit for traumatized victims, are more than familiar with the term. A quote from an interview with co-founder Victoria …
Retailer TJ Maxx holds the dubious honor of having the largest data theft ever, with over 45 million credit and debit card numbers stolen from their IT systems back in 2007. Crisis management experts know that data breaches can be one of the most devastating types of crises to deal …
Food Gatherers, a food rescue and distribution group, supplies food to subsidize the poor and jobless throughout Washtenaw County, Michigan. They supply food to 150 different organizations which provide over 7,000 meals a day to local families, all through the generosity of a meager 300 donors. Now, as you can …
Whether your business is crisis management or something else, a search engine is probably your most frequently visited site. The latest entry to the market is Bing, brought to you by a name few would have difficulty recognizing, Microsoft. Touted not only as a search engine but also a “decision …
The latest edition of Crisis Manager just hit the BCM website! In this issue, I share some of the many tools I use for Internet reputation management – everything from custom Twitter apps to full on media monitoring programs. In addition, this week’s guest article features some lessons learned from …
Range Rover has marketed themselves as the ultimate in SUV’s, and with a price tag that would make most people’s blood pressure skyrocket they should be backing that claim up 100%. Judging from a UK Telegraph article published today, it appears one of their dealerships hasn’t been making customer satisfaction …
Social media is a valuable tool, but misuse it and you could be in trouble. Whether your purpose is crisis management, marketing, reputation management, or simple conversation, if you don’t mind your manners you could find yourself or your business ostracized from these online societies. In order to help avoid …
As the H1N1 swine flu rapidly spreads from nation to nation, many companies are taking advanced measures to prevent further spread. One major concern is business travel. Many crisis management plans call for employees’ travel to be tracked, as an interview from this New York Times web article states. “So …
Your reputation means everything. A positive one can drive your business, bringing new customers and positive press. Get a bad rap though, even an unwarranted one, and you may soon find yourself in full crisis management mode, struggling to take back control. The average user who searches your company name …
Social media startup iMindi, a new type of blog service built to act as a “Thought Engine,” faltered in its first steps into the public eye Monday, accidentally deleting 1,000 accounts belonging to beta users of the site. TechCrunch.com explains: On Monday we wrote about iMindi, a new startup that …
As far as crisis management jobs go, the task of coming up with crisis response plans to counter a nuclear strike is about as intense as it gets. This is exactly what a new team formed by the South Korean government has been assigned to do in reaction to yet …
The advent of mainstream social media means that the things posted online by some anonymous users are now being given, at least by the average reader, the same weight they might give to a story by an accredited reporter. While this creates the opportunity for a wide variety of viewpoints …
“Bloggers are increasingly getting sued or threatened with legal action for everything from defamation to invasion of privacy to copyright infringement. In 2007 — the most recent data available — 106 civil lawsuits against bloggers and others in social networks and online forums were tallied by the Citizen Media Law …
