Below you'll find a list of all posts that have been categorized as “crisis management”
Republican Governors Mark Sanford and Sarah Palin (abetted by her attorney) have made quite a spectacle of themselves over the past week, putting on a stunning display of poor crisis management. A post from Doug Fisher’s blog, “Common Sense Journalism,” sums it up beautifully. Who exactly is advising these folks? …
It’s a well known crisis management fact – if you do not give your story, your way, someone will step up and tell it for you. This of course leaves plenty of room for rumor and speculation, neither of which is healthy for your image. Take the saga of hockey …
Governor Carcieri blew it. In his press conference, he often referred to the individuals who had been killed as “bodies,” rather than “victims.” Rather than starting the news conference by assuring the public that his prayers and thoughts were with the victims and their families, he rambled for more than …
Hot on the heels of the last issue, there’s yet another new Crisis Manager up at the Bernstein Crisis Management website. We’ve got some excellent material in this edition. The first piece is an article that could help prevent 95% of all crises. The second is an analysis of a …
Cruise giant Carnival is getting plenty of opportunities to put their crisis management strategies to the test. Having recently announced that their ships would not be visiting Mexican ports due to H1N1 risk, I’m sure the announcement of a military coup in the Honduras, another of their most popular ports, …
Every crisis management expert has their own guiding tenets – principles and ideas they use to shape their strategies and responses. Leadership coach Dan Greer today shared some advice gleaned from legendary GE PR man Jack Welch’s book “Winning,” on his top five guiding assumptions. One of my favorites: There …
One of the best ways to learn how to handle a crisis is to simulate it. This way, you can identify gaps in crisis preparedness and work to close them before a real event occurs. To this end, the Kansas Emergency Management Agency has built “Crisis City,” a serious staging …
In allowing people to easily make their opinions extremely public, the Internet has created an entirely new type of crisis management. The problem with this is that many execs, secure in their ways, have a hard time taking this to heart. The latest Crisis Manager features an article by guest …
Penny Sansaveieri, CEO and founder of Author Marketing Experts, Inc., is a best-selling author and internationally recognized book marketing and media relations expert. In the latest Crisis Manager newsletter, she shares with us how to survive an online attack on your reputation. With all the ways to get media these …
We’ve just finished uploading a new issue of the Crisis Manager newsletter to the website! Thanks to feedback from you, the readers, our focus on online crisis management continues in this issue. As usual, the main features are a couple of articles from some incredibly talented guest writers. Our first …
The TSA has been doing a pretty good job of keeping airline passengers safe by instituting new security measures and protocols throughout the nation. They are about to be doing some serious crisis management, though, after a major misstep involving presidential campaign funds, an iPhone and the U.S. Constitution. Steve …
The Institute for Crisis Management released their 18th Annual Crisis Report recently, which includes the important caveat that “This does not represent every crisis, but those business news editors determined of interest to their readers.” Compared to 2008, crises were up slightly. The most significant increase was in negative news …
Airlines sometimes send luggage to the wrong city, but in this case one airline sent a child to the wrong state.This is not how you want the first line of a major news report about your company to look. Continental Airlines recently “lost” a ten-year old girl who was flying …
It’s no rare occurrence for a comedian to take some cheap shots at a politician, but when David Letterman compared Sarah Palin to a “slutty flight attendant” and insulted her daughter, she took exception. Palin made her anger known in several national TV interviews, throwing Letterman into crisis management mode …
After the stock market and financial fiascos of the past couple of years, many investors are still extremely reluctant to trust any business with their money. They have shown their lack of faith often by simply not investing, other times by forcing out the CEO’s who mismanaged their money. A …
