Employees Abroad

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

The corporation has significant duty-of-care responsibilities to ensure all their international travelers are prepared and have adequate support if they have an incident while abroad. Issues multiply when an international health incident occurs — from coordinating an evacuation of a critically-injured engineer from a work site in Angola to helping …

Super Speed

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

The advent of blazing-fast social media communication has forced crisis management to speed up tremendously just to keep pace. In a recent blog post, Nick Vehr, founder of Vehr Communications, makes this when commenting on an article about US Airway’s crisis response to Flight 1549 landing in the Hudson River …

Horizon Management Group Hoisted on Own Petard

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, media training

Twitter has been a fantastic crisis management tool for businesses, allowing them to provide one-on-one communication and service to more customers than ever before. For some reason, when Chicago-based Horizon Group Management LLC aka Horizon Realty Group came across the following complaint in a tweet (casually made in response to …

Summer Storms

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

Summer is thunderstorm season, and thunderstorms bring lightning, heavy rainfall, hail, and tornadoes. Resulting fatalities, property damage, and losses from business interruption are significant. Natural hazards can’t be prevented, but emergency management can protect life, mitigation can reduce property damage, and business continuity planning can speed recovery and reduce operational …

Easy H1N1 Fever Screening

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

Answering the needs of officials and organizations around the world for early detection of H1N1 cases, Extech Instruments has recently released their IR200 Non-contact Infrared Forehead Thermometer. Designed for fast, simple and accurate fever screenings, those being screened do not have to remove glasses or safety masks and need only …

Red Cross Challenge

Jonathan Bernstein crisis management, Crisis Response, public relations

Think you’re a crisis management ace? Up to a challenge? The UK Red Cross is preparing to host another of their Disaster Response Challenges, which test the most practiced and elite crisis experts in a simulated disaster experience. Built around a hypothetical disaster that unfolds in real time over a …

Crisis Manager Newsletter

Jonathan Bernstein crisis management, Crisis Response, reputation management

A new edition of Crisis Manager’s up on the Bernstein Crisis Management website! This issue features two guest articles on crisis response – one’s an example of a successful traditional customer-oriented response by a food manufacturer during the recent peanut salmonella fiasco, while the other demonstrates how to employ the …

Schwarzenegger Replaces Nursing Board

Jonathan Bernstein crisis management, reputation management

In a drastic move, California Governor Arnold Schwarzenegger replaced most of the members of the California Board of Registered Nursing this past Monday. This attempt at crisis management stemmed from an LA Times/ProPublica investigation that revealed it takes an average of nearly three and a half years to close official …

LinkedIn Poll

Jonathan Bernstein crisis management, internet reputation management, public relations

Though it’s not exactly crisis management-related, I’ve created a new poll on LinkedIn that I’d like to invite all of my readers to respond to. If you’re not already a member, LinkedIn is a fantastic networking site, commonly viewed as the “professional” sibling of Myspace and Facebook, where users gather …

Tour Ship Compared to Hospital Prison Ship

Jonathan Bernstein crisis management, Crisis Response

Between the lingering recession in the U.S. and swine flu fears lowering both passenger traffic and closing ports across the globe, business in the cruise industry is seriously suffering. One company is now facing even more trouble – the BBC is reporting that the Bremen-based Marco Polo, a Transocean Tours …

Not-So Protective Service

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

In this post-911 world, one would expect our federal buildings to be some of the best protected in the world . In a report that has suddenly thrown the agency charged with this task, the Federal Protective Service, into crisis management mode, the Government Accountability Office has accused the service …

Tracking Public Health

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

The Centers for Disease Control and Prevention announced today the launch of the Web-based Environmental Public Health Tracking Network, a surveillance tool that scientists, health professionals, and – for the first time – members of the public can use to track environmental exposures and chronic health conditions. This announcement on …