Below you'll find a list of all posts that have been categorized as “crisis management”
Looking for a new year’s resolution? How about getting that reputation in gear? As the year winds down we’re seeing a big bump in the number of calls asking for help with online reviews. Yelp and Google are the most impactful of course, followed by Facebook and then a pile of …
[Editor’s note: This article was submitted to us by reader and small business owner Sarah Smith. If you would like to submit an article for our blog we’d love to see it, get in touch at [email protected].] Employee engagement and a strong reputation are linked in several ways. Employees who …
Paying back shareholders isn’t the only thing needed to pull the electronics giant out of crisis When you take a financial hit like Samsung has you’re going to be hearing from a lot of angry investors, and everyone single one will want to know exactly what you’re doing about the …
[Editor’s note: Thank you to our colleague and frequent contributor Tony Jaques for submitting this post on crises created by rogue employees and the excuses that often follow.] Blaming a rogue employee or system failure is a pretty popular crisis strategy. But one of the most notorious cases of blaming …
When false ‘facts’ become headlines We use words like hoax, misinformation, and untruth, but the deceptively simple “fake news” describes one of the most common modern causes of reputation issues so very well. Media outlets today are in a frenzy of competition, each battling to publish stories that will get generate …
Staying one step ahead of issues helps mitigate damage Knowing where different types of crises originate is a great way to focus on how to A) prevent them from happening in the first place, and B) respond when an unpreventable issue occurs. This infographic, from digital strategist Christian Faller, looks at …
A fine can be paid off but reputation issues like this could stick forever This week federal investigators determined that Penn State should pay nearly $2.4 million for a series of violations of campus safety laws related to the Sandusky scandal. The fines are a result of the lengthy and …
Setting the tone for nearly 2,000 pending cases A St. Louis jury deliberated for barely three hours before returning with a $70 million award for a woman who claimed decades of using baby powder resulted in her being diagnosed with ovarian cancer. Johnson & Johnson has been battling claims like …
When it comes to workplace etiquette in 2016, how you present yourself online is just as important as how you present yourself in the office. Gone are the days of venting on MySpace about your boss being “wack” or putting up an “out of the office” message referencing your “totally …
The dangers of deception When HP quietly pushed out a “security update” that caused many of its printers to stop working with third party and recycled ink cartridges that had been fine the day before, consumers and activists were outraged. This outrage was fueled by several issues, including environmental concerns and …
Designers thought they were respecting Pacific Island culture, but critics disagreed Okay, we get it. If you’re Disney, and putting out a fall movie starring Dwayne “The Rock” Johnson, then you’d like to cash in on that fact with a Halloween costume. But…maybe someone should put the brakes on when …
Don’t get caught with your pants down when it comes to harmful misinformation The Right Honorable Sir Winston Churchill knows a thing or two about crisis management, having been a driving force in UK politics through the first and second World Wars. His career requires little recap, so let’s move directly …
Useful infographics to address a variety of crises 65% of the population consists of visual learners, making infographics a great way to impart important information. Recognizing this, the Centers for Disease Control and Prevention’s Office of Public Health Preparedness and Response (say THAT three times fast!) has created a great …
A sign of change for regulating employees’ internet use? In what could be a precedent-setting decision, the National Labor Relations Board has ruled that Chipotle may no longer have a social media code of conduct. The ruling states that the fast-service food chain must cease, “Maintaining a rule entitled ‘Social …
Reputation Versus Expectations in the Autonomous Vehicle Industry By Jonathan Bernstein & Grayson Brulte The severity of reputation crises is inversely proportional to the expectations stakeholders have about the organization or individual in crisis. [Jonathan Bernstein] One of many reasons for close integration of crisis preparedness and operational planning is …
