The Case of the Swastika’d Soles

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Mistake steps on profits for footwear distributor Score another one for sharp-eyed Redditors, and another financial loss for a company that failed to spot an issue before it created public problems. California-based Conal Footwear found itself in bad spot after a Reddit user shared [warning, NSFW language at link location] an image of prints …

3 Reasons You Need to Practice for Crisis Management in 2017

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Don’t let a failure to practice hurt your operation in the new year You’ve got yourself a crisis management plan, and that’s great, but when crunch time hits that plan isn’t going to stand up and do the work for you. Just as you wouldn’t expect actors to put on …

3 Online Review Tips for 2017

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Looking for a new year’s resolution? How about getting that reputation in gear? As the year winds down we’re seeing a big bump in the number of calls asking for help with online reviews. Yelp and Google are the most impactful of course, followed by Facebook and then a pile of …

The Fake News Phenomenon

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When false ‘facts’ become headlines We use words like hoax, misinformation, and untruth, but the deceptively simple “fake news” describes one of the most common modern causes of reputation issues so very well. Media outlets today are in a frenzy of competition, each battling to publish stories that will get generate …

Where Social Media Crises Start

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Staying one step ahead of issues helps mitigate damage Knowing where different types of crises originate is a great way to focus on how to A) prevent them from happening in the first place, and B) respond when an unpreventable issue occurs. This infographic, from digital strategist Christian Faller, looks at …

What Do New Sandusky Investigation Fines Mean for Penn State?

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A fine can be paid off but reputation issues like this could stick forever This week federal investigators determined that Penn State should pay nearly $2.4 million for a series of violations of campus safety laws related to the Sandusky scandal. The fines are a result of the lengthy and …

Analyzing Another J&J Baby Powder Case

Erik Bernstein crisis management, litigation-related crisis management 1 Comment

Setting the tone for nearly 2,000 pending cases A St. Louis jury deliberated for barely three hours before returning with a $70 million award for a woman who claimed decades of using baby powder resulted in her being diagnosed with ovarian cancer. Johnson & Johnson has been battling claims like …

Crisis Management Review: HP Sneaks in Update Blocking 3rd Party Ink

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The dangers of deception When HP quietly pushed out a “security update” that caused many of its printers to stop working with third party and recycled ink cartridges that had been fine the day before, consumers and activists were outraged. This outrage was fueled by several issues, including environmental concerns and …

Moana Costume Blunder Leaves Disney Saying “Sorry!”

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Designers thought they were respecting Pacific Island culture, but critics disagreed Okay, we get it. If you’re Disney, and putting out a fall movie starring Dwayne “The Rock” Johnson, then you’d like to cash in on that fact with a Halloween costume. But…maybe someone should put the brakes on when …

Crisis Management Quotables…on Getting Your Pants On

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Don’t get caught with your pants down when it comes to harmful misinformation The Right Honorable Sir Winston Churchill knows a thing or two about crisis management, having been a driving force in UK politics through the first and second World Wars. His career requires little recap, so let’s move directly …

Collection of CDC Crisis Preparedness Infographics

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Useful infographics to address a variety of crises 65% of the population consists of visual learners, making infographics a great way to impart important information. Recognizing this, the Centers for Disease Control and Prevention’s Office of Public Health Preparedness and Response (say THAT three times fast!) has created a great …