Below you'll find a list of all posts that have been categorized as “crisis management”
[Here’s a guest commentary from Andrew Gilman, President & CEO, CommCore Consulting] The nearly-famous (will they soon become infamous?) Michaele and Tareq Salahi, the Virginia reality-TV aspiring couple who crashed the White House state dinner last week, present crisis communications challenges for a number of parties (sic). Start with, but …
One important lesson for crisis managers is that the news media demand a “shorthand” way of identifying any story, and a company brand is a very convenient option, especially in a crisis. Witness the “BP Texas Fire”, the “Tylenol disaster”, the “Intel Pentium chip” failure, and the “Firestone tyre” scandal. …
In the first two years after the term “Swine Flu” was used to describe the illness that mutated and jumped to humans from pigs, the U.S. Pork Industry suffered losses estimated to be in excess of $5 billion. This despite the reality that what came to be known more frequently …
We’ve just uploaded a brand new Crisis Manager newsletter to our website! This issue features an article by BCM President Jonathan Bernstein, which uses the negative effects swine flu has had on businesses as a launching point to discuss ways to prevent consumers making decisions about your product based on …
Toronto Star sports columnist Dave Feechuk did a nice job of getting a cross-section of perspectives on Tiger Woods’ driving mishap in a piece today called “Tiger Hurt by Bunker Mentality.” Quoted me accurately, too (thanks Dave, always appreciated!). One of my comments that didn’t make the cut for the …
I’ve long advocated the use of online backup systems for personal and business purposes. Your location may burn to the ground or be rendered inaccessible by disaster, but you’ll still be able to retrieve your files. Such systems have become increasingly low-cost and user-friendly, and the best one we’ve found …
When handling a crisis, it is always in your best interest to control your own story. If one declines to do this, then it’s guaranteed that someone else will do it for you. The torrent of rumors and speculation surrounding Tiger Wood’s recent car accident is a perfect example of …
The best tools are always created out of necessity, and the technology era has done nothing but speed up that process. A new mesh of technologies called Ushahidi, which means witness in Swahili, is bettering lives by allowing users to map evidence of human rights abuses, violent happenings, spread of …
Acting as a low cost marketing, public relations and crisis management tool, blogs, both your own and others, can be a powerful utility for any organization. A post from PublicRelationsBlogger.com explains further: Whether you create and manage one yourself or read and follow others, blogs provide the chance to really …
A new survey is indicating that many employers may be in trouble in the coming year, as a full sixty percent of the members of the workforce polled indicated that they intended to leave their current job to pursue new opportunities as the economy improves through 2010. A quote from …
If you ask employees of any organization, most would say they look to their managers for leadership, inspiration and direction. Despite that, a recent global study has indicated that less that half of all managers feel that displaying these traits is a part of their job. In a post on …
Brandy’s Kodak digital camera comes with several pre-set modes, one of which is “beach.” However, when her camera stopped working after a trip to the beach, she reports that Kodak’s mystifying response to her service request was that just because a digital camera has a setting for taking photos at …
One of the biggest steps an individual or organization can take toward securing their identity is to lay claim to their own name on the Internet. Now, a new product from reputation management experts ReputationDefender, called NameGrab, is making that a lot easier. As they explain it: Now, you can …
We’ve just sent out the latest issue of our Crisis Manager newsletter, which is now being distributed (for the first time!) in full-color HTML format, and I’d like to say a special thank you to all of my subscribers who toughed it out while we made the switch. For this …
With coders from the likes of Google, Microsoft, NASA and Yahoo!, the hackers at the first ever Random Hacks of Kindness event are far from the stereotype most would imagine. These elite of the programming world gathered together at this contest to not only create tools for disaster relief, but …
