Social Media and Oil Spills

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

According to a document on its website, as part of the ongoing crisis management measures for the Gulf oil spill the U.S. Department of Homeland Security is monitoring social media platforms where users are posting about the incident. The Eurasia Review reports: The NOC is only monitoring publicly available online …

Protecting Photocopiers

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

We store sensitive information on nearly every electronic device we own. Computers, cell phones, and PDA’s are all common sources of data loss. One device that many do not recognize as a serious risk, though, is your standard issue photocopier. CBS News explains why copiers, found in offices and public …

SEC Caught With Their Pants Down

Jonathan Bernstein crisis communications, crisis management, crisis public relations, Crisis Response

It was late 2008 that the Securities and Exchange Commission disclosed to Congress that some employees, including 17 senior officers collecting salaries ranging from $100,000 to $222,000 per year, were caught watching pornography on the job during the then-unfolding financial crisis. Until recently the story had not caught on in …

Arguments in the Workplace – Crises Waiting to Happen

Jonathan Bernstein crisis management, Crisis Prevention, workplace crisis

Playing referee among feuding employees is no easy task for small-business owners. Unlike their large-company counterparts, entrepreneurs typically don’t have the option of separating quarrelsome workers by relocating one to another office or department. But human-resources experts say reaching a resolution is critical, as frequent arguments between employees can result …

Goldman Sachs in the Hot Seat

Jonathan Bernstein crisis management, Crisis Response, reputation management

Accused of duping investors in a civil lawsuit filed by the Securities and Exchange Commission, Goldman Sachs has suddenly found itself in the proverbial hot seat, and this weekend Bloomberg News interviewed Bernstein Crisis Management President Jonathan Bernstein to get an idea of how well Goldman is doing and just …

Rothlisberger’s Apology Ineffective

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response, public relations

Pittsburgh Steelers quarterback Ben Rothlisberger can’t keep himself out of trouble. Accused of, but not charged with, his second case of sexual misconduct in less than a year, it’s clear the man is making some bad decisions. Rothlisberger’s crisis management throughout both cases has been sub-par, and the statement he …

Crisis Manager Interviews Ripoff Report

Jonathan Bernstein crisis management, crisis manager

In this week’s issue of the Crisis Manager newsletter, BCM President Jonathan Bernstein interviews ED Magedson, founder and editor of a website anyone in crisis management will be sure to recognize, the “Ripoff Report.” The interview, which contains both Magedson’s responses and Jonathan’s commentary, asks, and hopefully answers, some common …

Playing Ostrich

Jonathan Bernstein crisis communications, crisis management

Many businesses now have a documented crisis management plan – a backup strategy for dealing with a major crisis in the business such as a fire or theft.  However, few businesses think ahead to an effective communication plan during a period of crisis. The global financial crisis is a good …

Credit Card Crisis

Jonathan Bernstein crisis management, Crisis Response, reputation management

Any time credit information is compromised it’s bound to cause a crisis, so when it was found that the credit card information of several users of Blippy.com, a site that allows users to share online purchase information, could be found via a simple Web search, people took notice. TechCrunch has …

BP’s Oil Rig Disaster

Jonathan Bernstein crisis management, Crisis Prevention, Crisis Response

Last week’s explosion and sinking of an oil rig was just the latest in a series of disasters that have plagued petroleum giant BP. With several safety measures failing on their most high-tech and “safe” rig, the company will face investigations and questioning from several different sources. A quote from …