Below you'll find a list of all posts that have been categorized as “crisis management”
Oil giant BP has been blasted from one corner of the Internet to the other, not to mention the thousands of traditional media reports covering their poor performance following the Gulf oil spill. In a recent BusinessInsurance.com article, several PR professionals were asked what went wrong with BP’s plan (or …
When ABC7’s Dan Noyes headed out to cover a public Laguna Honda Hospital meeting as part of a controversial investigative report he may well have expected to encounter resistance. What he found, though, surprised even the experienced reporter. In just over three minutes, Laguna Honda Chief of Community Relations Marc …
Preparing for the worst while hoping for the best is a core philosophy of crisis preparedness. Unfortunately, because of the Internet, the “worst” keeps getting…worse. The latest example is the site WikiLeaks, which takes the notion of the I-Reporter to a whole new level. A quote from the Washington Post …
It’s clear that organizations need a crisis management plan for dealing with the media and their stakeholders outside the company. The party that many overlook, though, is their own employees. Why is this so important, and how do you do it? This quote from a Communicate Magazine article explains: The …
You would think that BP would be fretting over the hijacking of its brand on Twitter, because, in less than a week, the handle @bpglobalpr has amassed a following double the size of BP’s real feed. But part of the reason the impostor is still going strong is the company …
A sister site of online retailer Zappos.com fumbled more than $1.6 million in the wee hours of Friday morning when a pricing-engine blip inadvertently made every product on that site available for no more than $49.95. Aaron Magness, director of brand marketing and business development for Zappos Development, said in …
2010 has seen a range of unforeseen events that have wreaked havoc, from the eruption of Eyjafjallajökull, the Icelandic volcano, which closed down European airspace, to the financial crisis in Greece and the oil leak in the Gulf of Mexico. These incidents follow the financial crisis that unfolded as a …
There are many variables in crisis management, but one thing that remains consistent is that when things really heat up, the media gets involved. Why is learning to use all forms of media to your advantage a must? This quote from an HFMweek.com article demonstrates the answer: …how well your …
More than any other time, in the midst of major crises CEO’s are seen as the face and voice of their organizations. Because of this, it’s important that they possess excellent crisis management and media relations skills. BP CEO Tony Hayward, unfortunately, has been shown to possess neither of those, …
A United Airlines flight from New York made an emergency landing outside Washington after a fire broke out in the plane’s cockpit, a spokeswoman for the Federal Aviation Administration said. The fire aboard the Boeing 757 was extinguished before the plane landed Sunday night and no injuries were reported, FAA …
As a crisis management tool, Twitter has an incredible number of uses, but if your organization wants to make the most of it when trouble comes knocking it needs to be ready. A recent post on the Collective Cloud Consulting blog provides some excellent tips for anyone looking to harness …
The crisis management team at BP is working around the clock, but the oil giant is drawing ire from the public by focusing more on redirecting blame and trivializing the amount of oil actually spilled into the Gulf than ways to clean up the mess. Citizens have been reaching out …
Thanks to the Internet, any crank with access can write something that spreads. If you’re managing the reputation of a brand, the factor working in your favor is there is so much material being published that it is the rare message that cuts through the clutter. But how do you …
In a major crisis, stakeholders want to hear what’s going on not from a lawyer or hired spokesperson, but straight from the CEO or other appropriate senior organizational exec. Because of this, proper media training is an absolute must-have for organizations who wish to deliver effective messages. Not all media …
This week in the Crisis Manager newsletter, now posted on the Bernstein Crisis Management website, BCM President Jonathan Bernstein offers advice on how to choose an experienced and effective media trainer. After that, communications consultant and crisis coach Ike Pigott uses the real life case of the “Jena Six” to …
