Below you'll find a list of all posts that have been categorized as “crisis management”
Investment commentary site 24/7 Wall St has released its list of the “15 Most Hated Companies in America.” Analyzed on a wide variety of data, including employee impressions, total shareholder return and reputation figures, the list gives a fairly accurate look at which companies are associated with overwhelmingly negative feelings. …
While BP CEO Tony Hayward may not be resigning, he has finally succumbed to the pressure from critics and shareholders alike and given up his daily crisis management and operations control. CBS News reports: Hayward is under mounting pressure to step aside, most recently from Sen. Richard Shelby, R-Ala., who …
These days when customers lash out it is not through a written letter, phone call, or even email, they take their complaint directly to where the most eyes will see it as quickly as possible, and that means social media. We’ve seen this again with the recent crash of Inuit’s …
Flip video recorders are quickly becoming social media stars with their ability to capture, edit, and upload video directly to YouTube on the fly. While two college students set out to complete a project which involved speaking with Congressman Bob Etheridge using their own Flip cams were probably looking for …
In the midst of a major crisis the CEO is the face of an organization, and in the case of BP CEO Tony Hayward it’s not a pretty one. Hayward has done a dismal job of crisis management from the very start and has dug a hole so deep the …
British Airways is extremely embarrassed over a photo that appeared in one of its articles in the latest London Heathrow Airport staff magazine, and for good reason. Yahoo! News explains: The image accompanied an article spelling out the benefits of the mobile-boarding setup, which permits users of mobile digital devices …
Call it a stealth attack: Attendees at this month’s AusCERT information security conference in Australia received an apologetic e-mail last week from IBM warning them that gratis promotional USB thumb drives the company distributed came installed with an unintended freebie: malware. Talk about a crisis management case..this quote from an …
Death is inevitable, of course, but under certain circumstances an untimely passing can create trouble for your organization. In his article, When Death is the Crisis, published in the latest Crisis Manager newsletter, crisis management guru Jim Lukaszewski gives ten tips on how to cope with a death related to …
There are five steps to effective crisis preparation. If you don’t follow them before a crisis breaks, you risk serious reputation and financial damage, not to mention harm to employees or other stakeholders. In the latest Crisis Manager newsletter, BCM President Jonathan Bernstein gives a preview of one of his …
ONO AWARD WINNER:Congressman Don Young Republican Congressman Don Young (R-Alaska) has been given Bernstein Crisis Management’s Ono Award for demonstrating the behavior illustrated by Ono the Ostrich, mascot of Bernstein Crisis Management’s newsletter, Crisis Manager. As reported on the Huffington Post blog and many other media sources, Congressman Young made …
There’s a new Crisis Manager up on the Bernstein Crisis Management website! In this issue, BCM President Jonathan Bernstein offers a glimpse into some of his best thinking on the subject of crisis preparedness with an excerpt from a white paper written for virtual command center provider MissionMode Solutions, a …
Social media has become an integral part of the business world, and in its short life we’ve already created many rules for how it should be used. While many of them are debatable, this one, from a Social Media Examiner article, stands true for all: Provide value. That’s it. In …
I’ve heard of reputation management being compared to many things, but this amusing metaphor from a Conversational Marketing article really takes the cake (or maybe cuts the cheese…): Reputation management is like farting in an elevator: The more time you spend on an elevator, the more likely you are to …
Oil giant BP has been blasted from one corner of the Internet to the other, not to mention the thousands of traditional media reports covering their poor performance following the Gulf oil spill. In a recent BusinessInsurance.com article, several PR professionals were asked what went wrong with BP’s plan (or …
When ABC7’s Dan Noyes headed out to cover a public Laguna Honda Hospital meeting as part of a controversial investigative report he may well have expected to encounter resistance. What he found, though, surprised even the experienced reporter. In just over three minutes, Laguna Honda Chief of Community Relations Marc …
