Below you'll find a list of all posts that have been categorized as “crisis management”
With my tongue slightly in cheek, and foot hopefully not in mouth, I wanted to introduce a very off-topic subject here — actions which I humbly submit SHOULD be felonies and which COULD (possibly) be deterred by the level of punishment typically associated with a felonious conviction. Or is that …
“BP’s handling of the spill from a crisis management perspective will go down in history as one of the great examples of how to make a situation worse by bad communications,” said Michael Gordon, of New York-based crisis PR firm Group Gordon Strategic Communications. “It was a combination of a …
Apple has experienced a number of troubles with the launch of the iPhone 4, including severe reception issues and a controversial email conversation that may or may not have occurred between Steve Jobs and a disgruntled customer, but is the company truly in need of crisis management? In a post …
Arizona plans to spend $250,000 on a public relations campaign to counter concerns about its controversial, new immigration law and promote itself as “a safe and welcoming destination.” The state’s hotel trade group will add another $30,000 to the effort, according to the Associated Press. The PR campaign is one …
As oil continues to gush into the Gulf of Mexico, experts from across the globe are touting their crisis response plans in the media. From caps to relief wells, it seems we’ve heard it all, but with concerns growing by the day some more extreme measures are beginning to draw …
The British Red Cross is preparing to hold its annual Disaster Response Challenge, a real-time crisis management exercise that spans two full days, now scheduled to be held from September 24-26. Proving an opportunity for participants to experience the same situations and critical decisions that face first responders in real …
We often write about the necessity of starting crisis management before an issue ever arises, but the reality is that very few actually heed this advice. While convincing higher-ups to take the first step is tough, there is a proven path that leads to success, as this quote from the …
Far too often, we get in trouble by attempting to be all things to all people. And the reason we get into trouble is really quite simple – it never works. This quote, from Jeff Chatterton’s article in the Crisis Manager newsletter, explains the quandary that many organizations find themselves …
Organized sports are about presenting a level playing field for competition. When the public believes matches are fixed, it destroys that image and significantly hurts the reputation of the league and sport as a whole. In an article for the latest Crisis Management newsletter, Jonathan Hemus takes a look at …
The newest Crisis Manager newsletter is now up on the BCM website. This week, UK crisis communications and reputation management expert Jonathan Hemus gives readers a look at a successful case of crisis management in the world of Cricket. Following that, Jeff Chatterton examines one of the most difficult tasks …
We are very excited to announce the official launch of the new Bernstein Crisis Management website! Every page has been redesigned from the ground up, and we invite you visit us and let us know what you think. Of course, the BCM site still offers a huge selection of professional …
In a year where major corporations are making blunders right and left, McDonalds went against the grain and pulled off a highly successful recall of tainted “Shrek” glasses sold as part of a promotional offer. Not only did McDonalds make things right, they went above and beyond, as this quote …
Spirit Airlines must believe in the old saying “There’s no such thing as bad publicity.” How else to explain its woeful response to a pilots strike that has grounded the airline since Saturday? “They aren’t doing anything to get us on any other flight,” said disgruntled passenger Joe Rose, of …
The most powerful men and women in the world today often find their hands shaking and words tumbling out in every direction except the correct one when faced with talking to the media. There is something about that spotlight that makes us forget we are intelligent beings with something worth …
Well, at least BP hasn’t done EVERYTHING wrong. It is common practice for companies wishing to be found under certain terms on the Internet to buy AdWords, paid links which appear at the top of search results. In what may prove to be a savvy crisis management move, BP has …
