Below you'll find a list of all posts that have been categorized as “crisis management”
A Washington State fire department is learning crisis management on the fly as it copes with an underage drinking incident involving several of its high-ranking members with a major funding vote approaching. While the response from the department’s Chief shows that he is aware of some of the tenets of …
Large or small, even the best managed businesses may be hit by an unexpected public relations crisis. These can be recalls of dangerous or contaminated products, a civil product liability law suit, or some other unforeseen disaster that may hurt sales, the bottom line, and reflect badly on a company’s …
Your reputation is your most valuable asset. While crisis management can begin with very few reputation management practices in place, failing to bank the good will that it can create before a crisis hits is a dangerous choice. In a recent article Bret Giles, President of agencyside, gave a couple …
Hewlett-Packard’s crisis management team has been hard at work this week following the sudden resignation of CEO Mark Hurd. Leaving after revelations of an inappropriate relationship and improper use of company funds, the formerly revered Hurd will float out on a $12 million dollar golden parachute loaded with hundreds of …
It has become incredibly popular to turn to the Web to find and post reviews of businesses. Led by services like Yelp!, Google Reviews, and Facebook to levels of use never imagined by the once-formidable Yellow Pages, most if not all remain free to use and profit from banner or …
Target is in big trouble. The retail giant’s recent decision to donate $150,000 to Republican gubernatorial candidate Tom Emmer has drawn the ire of the public for more than one reason. Sam Stein reports in The Huffington Post: Target has already come under intense scrutiny for the $150,000 it has …
Merrie Spaeth’s BIMBO awards are a constant source of amusement and education as she compiles the poorest communications choices people have made in the previous month. This month the top prize went to the state of New Jersey, which has felt the need for crisis management after the recent rise …
Google is now letting businesses respond to reviews posted on their Place Pages in Google Maps. This should be huge for reputation management, particularly as Google continues to place increased emphasis on these pages. “Engaging with the people who have shared their thoughts about your business is a great way …
As part of an effort to promote a “road diet” on Chicago Drive SW, Grandville officials looked into creating a Facebook page. But they found out the city already has a presence on the social networking website. Although unofficial, the site looks like what city officials had in mind. “We …
As the Internet makes it increasingly easy for anyone to track, publish and spread information or opinions, online reputation management continues to become even more integral to crisis management. Just what does reputation management entail? iBusinessTip.com explains: Reputation management is the process of tracking an entity’s actions and other entity’s …
Wherever there’s a crisis you are bound to find the media, and simply dropping a curt “no comment” is not going to cut it. While good crisis management dictates that organizations push a statement out quickly, leaving a big of wiggle room can prevent future problems. The Get in Front …
More and more organizations continue to flock to social media channels in some form or another. While many plunge in headfirst, having a solid strategy is the best way to effectively use social media to your advantage. The Social Media Examiner explains: Social media strategies will vary for each business …
The previous issue of our Crisis Manager newsletter was made up of one in-depth article, Fight Back Using the Journalistic Ethics Code, a guide to using the Society of Professional Journalists’ (SPJ) Code of Ethics to change the behavior of reporters who choose to violate it. For weeks before and …
Measuring the success of a crisis communications campaign while it’s still in progress provides the opportunity to gauge ones performance against the expectations of both the public and media. The question that often arises, though, is how do you do the measuring? Lucky for our readers, BCM President Jonathan Bernstein …
It’s a fundamental rule of crisis management: Think with a little less head and a little more heart. That’s a concept BP’s Chief Executive Officer Tony Hayward should have embraced, some business school professors say. Instead, over the last 99 days, since the oil spill began in the Gulf of …
