Below you'll find a list of all posts that have been categorized as “crisis management”
Using corporate jargon is guaranteed to alienate stakeholders “There’s tremendous turbulence in the ecosystem, of course, in mobility. And that’s sort of an obvious thing, but also there’s tremendous architectural contention at play. And so I’m going to really frame our mobile architectural distinction. We’ve taken two fundamentally different approaches …
Communication can make or break your crisis management efforts When it comes to communication, everyone needs a reality check from time to time. In the latest Crisis Manager newsletter, we featured an excerpt from heralded communications coach Karen Friedman’s book, SHUT UP and Say Something, that explains how to do …
Bad interviews are the bane of crisis management pros everywhere The election of Mayor Rob Ford has caused a major stir in Toronto’s political scene because of his boisterous campaign and the fact that his views are polar opposites of his predecessors. With solid public support behind him, it appeared …
Crisis communications and a sticky situation We’ve got two excellent guest articles in our latest Crisis Manager newsletter, now posted to the Bernstein Crisis Management website. First off, an excerpt from frequent contributor and world-class communications professional Karen Friedman’s book, SHUT UP and Say Something, that will help readers to …
How the public perceives your organization can make or break you in a crisis Image is very important in preserving reputation during and after crises. Because of this, it’s important to evaluate your crisis management strategy not from the perspective of the company CEO, but that of your average stakeholder. …
The scene is all too familiar – a CEO or top company spokesperson at a podium with microphones splayed in front, offering a scripted statement of apology. It’s become somewhat routine, and yet it’s a critical step in recovery. But just how much weight does that statement carry? Imagine a …
Professional finds new resource for crisis management insights Unless you have young ones in the home, you probably haven’t read a book report for years. Well, that’s about to change, because Public Information Officer trainer and consultant Karen Terril discovered a book that spoke so clearly on the issue of …
Wifi connectivity makes it easier than ever for computer security to be compromised Never before have we experienced the level of connectivity that even the average person can now access. There are wifi networks broadcast by nearly every type of business, from laundromats and motels to coffee shops and entire downtown …
Social Media can be an ideal way to carefully distribute your message Social media is still evolving, and as it does new platforms and uses continue to emerge. Many of its applications are perfect for communication, and as a result popular services like Twitter and Facebook are used heavily by …
Crisis management advice from professionals A new Crisis Manager is out, and with it comes another pair of superb guest articles. First off, Public Information Officer trainer and consultant Karen Terrill talks about a book that perfectly describes why some are able to survive crises while others are torn apart. …
Solid crisis communications can do wonders for reputation in a crisis As with many crises, the story of the Chilean miners, trapped for months underground while rescuers slowly burrowed through the earth attempting to reach them, could very well have been a tragic one. Throughout it all, the Chilean government …
Social media holds more power than ever when it comes to communication. The web is a social instrument. It always has been. Now, more than ever, there are clearly defined tools — mechanisms that enable you and me to share, post, respond, comment, and connect to our community or other …
Baggage fees are a fact of life when flying these days, and while airlines claim to need the extra money to survive in a struggling economy, the practice is clearly not popular with the public. Travel clothing maker ScotteVest recently tried to run an ad in Delta’s own Sky Magazine that …
The federal government is taking advantage of crisis simulations to strengthen cyber security In places like Arlington, Va.; Washington, D.C.; across the U.S. and around the world, a global cybersecurity exercise is underway designed to test the limits not only of the “network of networks,” but the ingenuity of the …
When you are forced to defend an unpopular practice, solid crisis communication is key. Many business have a good chance of finding themselves in the position of defending some sort of unpopular practice. In a recent article from his Monday Morning Media Minute newsletter, PR expert Jerry Brown gave an …
