Below you'll find a list of all posts that have been categorized as “crisis management”
California nonprofit The Aerospace Corporation has published estimations of China’s Tiangong-1 space lab’s return to Earth, and according to data we’re not looking at a controlled, calculated return. Satellite trackers have been showing clues the lab has actually been in an uncontrolled orbit since 2016, and China’s Manned Space Engineering …
Humility, honesty, and a dose of good manners. It’s not often that we get to talk about positive media coverage of a star athlete, but with all of the “wrong way” examples out there it’s always refreshing to see someone who lives in the spotlight doing it right. Watch @Titans …
Robotic corporate messaging isn’t warming anyone up to nasty news Our Three C’s of Credibility are 1) Confidence, 2) Competence, and 3) Compassion. If you read through any collection of corporate messaging you’ll quickly realize that the vast majority hit the first two just fine, but reliably fail to introduce …
Getting in front of potential issues is often beneficial Doing crisis management right sometimes means sweating the small stuff. While informing stakeholders that they’ll need to update their passwords for your site may seem unnecessary, proactively communicating about the issue is more important than you think. We share a lot …
In today’s climate why does crisis management strategy call for rapid removal of the accused? As recently as a few months ago it wasn’t a surprise to anyone when a company leader or powerful star was protected against allegations of abuse, or at least given the benefit of a doubt. …
Defining what constitutes a crisis for your organization The word crisis means many things to many people. On the homepage of our website we share some of the most common categories of crises, but it’s nowhere near a complete list (mostly because we wouldn’t have room for anything else on …
Everyday choices can create serious issues I can’t count the number of crises I’ve seen during my career that started with an operational decision that seemed like a good idea at the time — but which was fatally flawed from the start because decision makers didn’t ask a critical question. …
Practice restraint of pen, tongue, and send button Communicating can be a tricky thing. It’s easy to say something but not quite get across what you meant, and just as easy for you to say exactly what you intended and have it be interpreted in a completely different way by …
With friends and family sharing personal stories of preparations and evacuations we’d like to share information about giving for those affected by these massive storms from a trusted source – CharityNavigator.com. Hurricane Irma made landfall in Barbuda on Wednesday morning, September 6th, as a Category 5 hurricane. With winds of …
Avoid the items on this list and up your crisis game Crisis management is often a game of mitigation. That means you stop damage where you can, and reduce the impact where it can’t be stopped completely. Creating additional risks to your reputation and organization in the middle of that …
The following is a reprint of the editorial from our August 31, 2017 issue of ‘Crisis Manager’. I started to write a different editorial here but fact is nothing I can say right now felt as important as sharing some info that might help victims of Hurricane Harvey. Instead, I’d …
We tell clients to get an outside perspective on things like new products or services whenever possible. When you’ve been close to a project you tend to only see what you want to see, and not what the savage eyes of critics will spot immediately. Boutique and vintage brand BelleChic …
A Life-saving service from the big G [Editor’s note: Thank you to our friend Andy Russell for bringing this new Google service to our attention. If you have a topic you think would be a good fit for our blogs please email it to [email protected]] Google’s latest feature, SOS Alerts, …
Can the ridesharing service correct before it swerves out of control? We all knew serious change was required at Uber in order for the ridesharing service to survive. Explosive growth got it to the top, but massive and repeated reputation threats created by everyone from the founders themselves to individual drivers …
Leadership is under the microscope like never before While overall forced turnovers are in decline, the proportion of CEOs being fired for ethical issues is on the rise. The percentage remains relatively low, but the trend is one all organizations should be aware of. The US and Canada have seen the …
