Below you'll find a list of all posts that have been categorized as “crisis management”
The two go hand-in-hand As much as those at the helm of a good number of old-school organizations may want it to go away, the trend of choosing products and services based not only on price point or features, but also on how much you like and agree with the …
Is review management part of your overall crisis management plans? With your stakeholders trusting online reviews more than ever before, now is the time to make improving your ratings an integral part of day-to-day crisis management activity. Whether you run a restaurant, doctor’s office, investment group, or any other type …
Communication is now a two-way street whether you like it or not You don’t wind up leading teams at organizations like Fast Company and Inc. magazine unless you have your finger on the pulse of the modern world, and our featured quote for this first Crisis Management Quotable of 2016 …
Complete lack of crisis management doesn’t bode well for anyone involved We’ve been critical of the organizers of the Rio Olympic Games, discussing their communications and actions (or lack thereof) in a series of posts and editorials. While we’d like to say things are turning around, new tests showing Rio’s …
Discussing the popular chain’s food norovirus contamination crisis Chipotle seemed to be on the verge of navigating its way out of reputation woes brought on by an outbreak of illness in recent patrons spanning seven states. That is, until 80 Boston College students fell ill with norovirus after eating at …
Lack of communication and sluggish response compound and already bad situation Most everyone was surprised when Volkswagen sales stayed strong immediately following the automaker’s emissions scandal breaking. While stock price tumbled, dealers were reporting that cars were moving off the lot just fine. Now, that story is changing. According to …
A partial response leaves plenty of room for problems What happens when a supposedly trusted piece of software creates a major vulnerability in the systems on which it’s installed? Is the software’s publisher responsible? And, if so, what actions should they take? Over the weekend details emerged about the dangers …
Will the PR effort be enough to push VW out of its rut? Although the facts behind its scandal are still murky at best, Volkswagen is moving ahead with its crisis management plan. The embattled automaker ran a full-page ad in major newspapers this past Sunday which not only boldly …
Sharing valuable lessons with the community As announced recently, we decided to start giving away the formerly $10 PDF version of Jonathan Bernstein’s media training manual, Keeping the Wolves at Bay. Now, from Bernstein Crisis Management’s Home Page, you can choose to download the media training manual or any of these …
Knowing what creates issues can help you avoid them Conflict is bound to happen in any group, but it doesn’t have to lead to lasting issues. By recognizing the signs of conflict and knowing how to best resolve it you can avoid the negative consequences. Thankfully there’s a lot of …
A slow and painful way to destroy a reputation When the Volkswagen scandal first broke we specifically told several publications that the automaker needs to avoid a “death by 1000 cuts” scenario wherein bad news comes out bit by bit, re-igniting the public’s attention each time. Well, if you’ve been following …
Thoughts on the future of our field There’s no doubt about it – the pace of crisis management is growing ever faster. The “as-it-happens” nature of reporting and related decline in journalistic ethics. The ease and sheer speed of self-publishing via platforms like YouTube. Even interest in the crisis management process …
An assortment of examples showing crisis PR done right One of the best ways to learn about and prepare yourself to cope with the negative side of PR is to study real-life examples. There are a lot of “wrong way” case studies out there, but, as is the nature of …
Lessons from a protest turned violent Labor issues are common causes of crisis around the world. Regardless of what field you’re in, there’s a good chance disputes will arise over pay, benefits, work hours, policy, or any number of other workforce-related issues. Protests have long been an effective tool for …
The dangers of allowing your customers to lose faith Unchecked customer service issues are some of the most common causes of serious reputation problems. Sometimes its trouble with company culture, sometimes its rogue employees, but it’s clear that when reputations go up in smoke customer service problems are often fueling the …
