Below you'll find a list of all posts that have been categorized as “crisis communications”
Disruptions in your organization’s supply chain can result in many different types of crises, as everything from customer relations to your bottom line relies on a steady flow of goods and services. SupplyChainBrain.com recently interviewed Phil Renaud, vice president of risk management at Exel, and this is what he had …
When the New York Times broke a story about retailer H&M destroying and discarding large amounts of unsold clothing, the organization refused to comment. Their error in crisis management was picked up by astute Tweeters and suddenly H&M found itself in trouble, as this quote from a Technorati blog explains: …
We constantly see examples of public relations gone wrong in the news, cases where organizations neglected crisis prevention and are left to fight the resulting fires. In an article for Crisis Manager, titled 10 Hidden Ways to Sink Yourself in 2010, Jeff Chatterton uses real examples to demonstrate ways your …
When it comes to mobile phone security, taking a few easy-to-implement precautions can mean the difference between a minor loss and a corporate crisis. In an article for the latest Crisis Manager newsletter, BCM President Jonathan Bernstein shares some insight into the dangers that these devices can pose: What type …
After the preceding year’s series of corporate-caused crises caused worldwide shakeups, organizations can expect to face extremely heavy government scrutiny in 2010. In a featured article from our latest Crisis Manager newsletter, Mike Kerwin of Levick Strategic Communications discusses this topic: Global financial crisis, high-profile recalls, and climate concerns were …
The very first Crisis Manager of 2010 is up now on our main website, and to start the year off right we’ve got two feature articles from guest professionals along with one from Bernstein Crisis Management President Jonathan Bernstein. A great read for anyone who finds themselves knee-deep in crisis …
Presidents get about 210 days to get their vision launched, their dreams in wide circulation, and to marshal their forces to achieve what they set out to accomplish. Then the postmortems begin, coupled with midterm elections. Following the midterms, comes to 24-month effort at reelection. This president has effectively missed …
Crises can strike quickly and vary widely in both scope and type, but there are some general rules that hold fast for nearly every case. An article, posted today on suite101.com, a marketing and PR site, discusses some of these steps, including one which I consider to be vital to …
HP computers are racist? Who knew? In a humorous video that went viral on YouTube over the weekend, two sales associates point out a flaw in HP’s facial recognition software, which apparently fails to recognize black people. While the video’s creators, Wanda Zamen and Desi Cryer, say they originally made …
[Here’s a guest commentary from Andrew Gilman, President & CEO, CommCore Consulting] The nearly-famous (will they soon become infamous?) Michaele and Tareq Salahi, the Virginia reality-TV aspiring couple who crashed the White House state dinner last week, present crisis communications challenges for a number of parties (sic). Start with, but …
In the first two years after the term “Swine Flu” was used to describe the illness that mutated and jumped to humans from pigs, the U.S. Pork Industry suffered losses estimated to be in excess of $5 billion. This despite the reality that what came to be known more frequently …
We’ve just uploaded a brand new Crisis Manager newsletter to our website! This issue features an article by BCM President Jonathan Bernstein, which uses the negative effects swine flu has had on businesses as a launching point to discuss ways to prevent consumers making decisions about your product based on …
If you ask employees of any organization, most would say they look to their managers for leadership, inspiration and direction. Despite that, a recent global study has indicated that less that half of all managers feel that displaying these traits is a part of their job. In a post on …
Brandy’s Kodak digital camera comes with several pre-set modes, one of which is “beach.” However, when her camera stopped working after a trip to the beach, she reports that Kodak’s mystifying response to her service request was that just because a digital camera has a setting for taking photos at …
With coders from the likes of Google, Microsoft, NASA and Yahoo!, the hackers at the first ever Random Hacks of Kindness event are far from the stereotype most would imagine. These elite of the programming world gathered together at this contest to not only create tools for disaster relief, but …
