Below you'll find a list of all posts that have been categorized as “crisis communications”
More than any other time, in the midst of major crises CEO’s are seen as the face and voice of their organizations. Because of this, it’s important that they possess excellent crisis management and media relations skills. BP CEO Tony Hayward, unfortunately, has been shown to possess neither of those, …
A United Airlines flight from New York made an emergency landing outside Washington after a fire broke out in the plane’s cockpit, a spokeswoman for the Federal Aviation Administration said. The fire aboard the Boeing 757 was extinguished before the plane landed Sunday night and no injuries were reported, FAA …
It was late 2008 that the Securities and Exchange Commission disclosed to Congress that some employees, including 17 senior officers collecting salaries ranging from $100,000 to $222,000 per year, were caught watching pornography on the job during the then-unfolding financial crisis. Until recently the story had not caught on in …
Many businesses now have a documented crisis management plan – a backup strategy for dealing with a major crisis in the business such as a fire or theft. However, few businesses think ahead to an effective communication plan during a period of crisis. The global financial crisis is a good …
When AOL CEO Tim Armstrong publicly bashed work done by some of his employees, the media grabbed ahold of the quote and ran with it. Armstrong quickly realized that having your employer’s disparaging comments aired in public is bad for morale and invited the 250 employees whose work he had …
Every terrorist attack or natural disaster serves as a reminder of just how fragile the things we take for granted really are. In a blog post motivated by last week’s subway bombings in Moscow, Eileen O’Connor, of law firm McDermott, Will & Emery, described some ways you can get a …
Bernstein Crisis Management President Jonathan Bernstein’s article, “Four Ways to Lie,” is now available at his newest blog, featured at the Free Management Library. The post contains several different ways that dishonesty among individuals and organizations can create crisis management issues, as well as lending some advice to the Vatican …
Toyota has had a difficult time with crisis management for their recall. Even when they’ve been trying to do the right thing there have been critical mistakes made, like this one, described in a post on the blog run by British crisis management pro Jonathan Hemus, Insignia Talks: It was …
A new social media service, Unvarnished, which entered its beta phase just yesterday, is already drawing ire and raising trepidation among many professionals. With the wild popularity of social media, why is the launch of Unvarnished causing such a stir? This quote from a TechCrunch article explains: Today, Unvarnished makes …
A new issue of Crisis Manager has just been uploaded to the Bernstein Crisis Management website! This week’s edition features an article by blogger and professional consultant Mike Johannson, PR Crisis Management in the ‘Twitter Age’, that lays down some ground rules for handling damage control in the social media …
A recall was issued for over 150 items containing hydrolyzed vegetable protein after salmonella Tennessee was discovered in products made by Las Vegas based Basic Food Flavors. The FDA, conscious of criticism received for slow action in the past, launched an aggressive crisis response effort with a list of potentially …
Nestle is the latest company to run afoul of social media users, and they’ve managed to do it in a manner that’s captured negative attention all over the world. In reaction to a Greenpeace ad accusing the foodmaker of sourcing palm oil from companies that destroy orangutan habitats, fans stormed …
In this week’s issue of Crisis Manager we switched things up a bit, substituting an interview with Jean Palmer, author of “Tough Talks in Tough Times,” for our usual guest article. That Q&A session, conducted by Bernstein Crisis Management President Jonathan Bernstein, investigates the connection between employee relations and crisis …
Crisis prevention is all about being prepared. Being prepared not only for the likely situations, but the unlikely, and even the unthinkable. In a recent blog post inspired by some time spent teaching crisis communications, Bill Salvin explained the “secret skill” that allows experts to be ready for the unthinkable: …
Crisis Commons’ Crisis Camps are once again kicking off, this time with aid for Chile in mind. These gatherings of tech-savvy volunteers have already demonstrated the crisis management capabilities they bring to bear with their mapping and communications aid for the Haiti ‘quake, and here’s a quote from V1 Magazine’s …
